COMPLETE Global Project Manager, Customer Success Strategy - Lehi

The Digital Experience (DX) Customer Success Global Project Manager is primarily responsible for engaging with key global Customer Success stakeholders to drive tasks and projects crucial to the continued innovation of the Global DX Customer Success organization while adhering to project management strategies The Global Project Manager is encouraged to interface cross-functionally to successfully analyze business challenges, seek improvement opportunities, and implement processes to drive operational excellence.  

Key responsibilities 

• Project Management: Simultaneously manage 3-4 independent projects from planning to implementation, ensuring the corporate mission and organizational objectives are aligned. Apply and implement project management methodologies, scope, and quality across all projects. Facilitate and drive planning meetings for globally dispersed teams and partners.  

• Strategy Development: Collaborate with cross-functional teams to develop strategic plans, goals, and objectives for customer success projects, aligned with organizational objectives.  

• Stakeholder Engagement: Collaborate with internal partners globally, to foster effective communication, alignment, and collaboration. Lead project communication, issue identification/escalation, and status updates.  

• Documentation and Reporting: Producing accurate and timely reporting of project status throughout its life cycle including business trend analysis, and dashboard reporting. Ensure that all project documents are updated, complete, and archived.  

• Risk Management: Identify potential risks, develop mitigation strategies, and proactively address issues that may impact project timelines, results, or quality.  

• Continuous Improvement: Drive continuous improvement initiatives, using lessons learned and industry advancements to improve processes, products, and overall project performance.  

Skills, experience & education 

• Bachelor’s Degree or higher (Computer Science, Engineering, Systems Analysis, Information Technology, or related field is a plus)  

• At least 3-5 years of progressive experience in the areas of program management, project management, business analysis, or customer support preferably in the software industry  

• Strong organizational skills - ability to prioritize, manage, multi-task and implement projects cross-functionally.  

• Outstanding communication skills (presentation, written, and verbal) and ability to interact effectively with all levels of professional staff. Ability to explain complex projects and processes concisely and simply.  

• Self-motivated, highly driven, and self-assured  

• Experience with Workforce Management Platforms, Project Management Tools (Smartsheets, MS Project, Workfront), Excel, PowerPoint, Reporting tools, and virtual collaboration tools (SharePoint, Wiki, MS Teams, and Miro).  

• Strong problem analysis skills to identify issues impacting customer satisfaction and improvement opportunities.  

• Understanding and experience implementing IT/Software project implementations  

• Experience using Workfront and/or Workfront certifications preferred.

• PMI Certification preferred.  

At Adobe, our people are immersed in an outstanding work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow through our outstanding Check-In approach where ongoing feedback flows freely.  

Want to make an impact? Adobe's the place for you! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.