COMPLETE 2024 University Graduate- Voice of the Customer Data Analyst - Emeryville

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We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

 

Position: 2024 University Graduate- Voice of the Customer Data Analyst
Req ID: R139168
Business Unit: Digital Video and Audio
Location: Emeryville

Position Overview:
As a Voice of the Customer (VoC) Data Analyst, you will play an important role in aggregating, classifying, and interpreting customer feedback to drive actionable insights for the organization. Your main responsibility will be to consolidate and analyze customer data from various sources, such as customer calls, surveys, customer reviews, and other feedback channels. You will collaborate to provide valuable insights that contribute to improving customer experience, products, and services. 
 
Key Responsibilities:

Data Collection and Analysis
Collect and consolidate customer data from various sources, ensuring data accuracy and completeness. Use data analysis tools and techniques to process large datasets effectively. Analyze customer feedback and sentiment to identify trends, patterns, and potential issues.
 
Insights and Reporting
Generate regular and ad-hoc reports to communicate key insights and findings to collaborators. Provide concrete recommendations to relevant teams for addressing customer needs and challenges. Develop data visualizations, charts, and graphs to present data in a concise and understandable manner.
 
Continuous Improvement
Monitor customer feedback trends over time and track the impact of implemented improvements. Suggest improvements to data collection and analysis processes to improve the effectiveness of VoC programs.
 
Cross-functional Collaboration
Work closely with Category experts to develop metrics and reporting strategies to integrate VoC insights into Adobe decision-making processes.
 
Stay Updated on Industry Trends
Stay on top of industry trends and best practices in VoC data analysis and customer experience management.
 
Qualifications and Requirements:

• Bachelor's or Master’s degree in Business, Marketing, Statistics, Data Science, or a related field.

• Proficiency in data analysis, preferably with a focus on customer data and insights.

• Proficiency in data analysis tools such as Excel, SQL, and statistical software (e.g., R, Python).

• Experience with data visualization tools (e.g., Tableau, Power BI) to create compelling reports and dashboards.

• Familiarity with customer feedback platforms and VoC programs is a plus.

• Strong analytical and problem-solving skills, with the ability to draw practical insights from complex data sets.

• Superb communication and presentation skills to effectively convey findings to both technical and non-technical stakeholders.

• Detail-oriented, with a commitment to data accuracy and quality.

• Ability to work independently and as part of a team, managing multiple projects and deadlines.

 
The role of a Voice of the Customer Data Analyst is vital in understanding customer sentiments and needs. By using data analysis and interpretation skills, you contribute to enhancing the overall customer experience and drive continuous improvements in products and services.
 

If you’re looking to make an impact, Adobe’s the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race gender, sexual orientation, gender identity, disability or veteran status.

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $61,600 -- $133,400 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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