COMPLETE Contract Renewal Operations Specialist - German Speaking (Dublin) - Dublin

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Retention Operations Specialist - German speaking

Location - Dublin

What you'll Do

• Developing a deep expertise and understanding of Adobe's Enterprise Term agreements (Digital Media Products) Conditions of Service, Commercial Terms and Adobe's standards for pricing and negotiating renewals.
• Researching customer contracts and purchasing history in Adobe's various CRM systems in order to build timely and accurate quotations for anniversary billings within the portfolio
• Engaging with Adobe end users, distributors and resellers, secure Purchase orders on time and improve revenue through True-Ups.
• Engaging with account managers, partner manager and partners to assist in driving recurring billings to conclusion
• Engaging with business partners in sales, finance, etc. to resolve issues raised by Customers or partners related to anniversary payments
• Securing and validating Purchase orders on time, driving maximum booking rates overall
• Handling the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook
• Attaining quarterly targets for bookings, timely bookings and overall revenue goals

What you need to succeed

• Minimum Bachelor’s degree or equivalent in a numerate, technical or business discipline
• Fluency in German and English.
• Experience in a similar /related function (e.g. Inside Sales, Sales Management, Sales Operations, Services Renewals Sales/Operations)
• Strong numeracy skills, including intermediate or better familiarity with Microsoft Excel
• Experience in operating in an (external) customer facing environment (telephone/email based)
• Competence with reporting and information management tools, including MS Excel and Sharepoint, SAP / Siebel CRM, Salesforce or similar analytical and information management applications.
• Able to work on complex issues where analysis of situations or data requires an in depth evaluation of variables

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.