COMPLETE Associate Account Manager (Programmatic) - Bangalore

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

What you'll do

• Responsible for activation, retention, minimizing risk and maximizing revenue opportunities for growth of assigned client mix
• Strategize & plan day to day production tasks (campaign set up, launch, tracking & optimization)
• Cultivate and grow relationships with a regional client portfolio, including key decision makers, through opportunity identification, strategic client relationship management, and up-sell/cross-sell initiatives
• Identifies trends in data to drive optimization strategies
• Manages campaign calendar, performance & strategic business reviews and contractual discussions with clients
• Primary point of contact for clients and internal teams on all aspects and channels of the Ad Cloud, and on the wider programmatic industry including competitive landscape and positioning
• Understand, evangelize and apply Ad Cloud sales plays and use cases, especially related to Adobe Analytics and Adobe Audience Manager; Support integration efforts where applicable
• Work with regional Account Director to develop efficient resource allocation plans
• Accountable for meeting/exceeding client needs, issues management and resolution, and escalation
• Able to independently drive medium to large projects/initiatives from inception through completion
• Works with the Account/Campaign Managers, Trading Analysts, and other cross functional support to execute day to day production tasks (campaign set up, QA, launch, tracking & optimization), adhering to agreed upon SLAs
• In some cases, responsible for end-to-end orchestration of unique third-party publisher and data executions
• Interacts with clients and sales on a regular basis to provide updates on campaign performance and overall customer health
• Orchestrate customer workplans, campaign calendars, trafficking assets and client approval process as needed

What you'll need to be successful

Technical Skills

• BA/BS/MBA in business management, economics, or operations preferred
• Excellent Microsoft Excel skills. More specifically, it will be important to have in-depth knowledge of the following Excel features (but not limited to) : VLOOKUP, basic formulas like sum, SUMIF, IFERROR, Pivot Tables, Graphs, Macros
• Excellent Microsoft Presentation and the ability to build new infographics to present business/performance reviews
• Strong understanding of the Display Advertising Ecosystem, Ad networks, rich media vendors, RTB/Programmatic media buying
• Govern process to drive Quality assurance in campaign deliveries
• Strong analytical skills; Knowledge of PowerBI, Statistical analysis etc will be preferred

Business Skills

• Experience managing EMEA customers will be preferred
• Proven abilities to identify, improve, and apply your EQ to be effective.
• Proven experience developing customer relationships and fostering revenue growth
• Experience making pitches in front of Sr. leaders, large groups, and customers.
• Motivated self-starter capable of taking initiative and negotiating tough situations with influencing communication style
• 4-7 years of overall relevant work experience

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.