COMPLETE Technical Account Manager - Bangkok

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have consecutively voted us on the Great Place to Work list across various locations.

We’re proud to offer market leading employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, access to our Employee Stock Purchase Program, etc.

We know that people are the differentiator in our business, and that's why we want to meet you!

A bit more about you

This job is for an experienced Technical Account Manager (TAM) who would be responsible for evangelising Adobe Solutions with enterprise customers by engaging as the point of contact for all technical support, as well as delivering pre-defined services, standard methodology advice and guidance, and being the customer’s technical advocate within Adobe!

What you’ll have:

• Multi-year experience working in enterprise technology environments in consulting / support / account management / development roles.

• Ability to Drive and own customer critical issues.

• ITIL knowledge and Certification preferred.

• Experience with Adobe Experience Cloud solutions a bonus

• Thai language proficiency is required

• Experience with large Enterprise in Thailand would be ideal (Situation Management, Escalation etc)

What you'll do:

• Customer Business Objectives:

Candidate needs to understand the customer’s business cycle, technical and business roadmap, and goals for our solutions support. Must demonstrate ability to both quantify and articulate "value" in relation to our pair support offerings.

• Ownership:

Candidate needs to have the ability to own coordination of all efforts across necessary client and internal Adobe teams, escalating to leadership in a timely manner as needed.

• Service Delivery Planning:

Review customer goals, priorities & pain point every quarter. Technology assessments are completed and delivered per year per solution covered which highlight risks, mitigations and provides priority recommendations. Obtain buy in from customers on the need and value to execute on recommendations.

• Communication:

Candidate needs to clearly communicate, both written and verbally, at the appropriate level given the audience.

• Situation & Issue Management:

Reduce support tickets being raised, prevent escalations and P1 issues. Identify causes and take actions to prevent re-occurrence of escalations, P1 incidents or repeat issues are known, documented and a plan to mitigate is agreed.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.