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Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Position: Technical Support Engineer
Team/Department: Partner Technical Services
Location: India
Direct Manager: Manager, Partner Technical Services
Position Overview:
Adobe Solution Partner Program (SPP) is designed for industry-leading companies specializing in delivering Adobe digital marketing solutions, professional services, and integrated technologies to their clients. We affectionately refer to these companies as Adobe Solution Partners, and presently, we have a vibrant community of 4000 active partners within SPP.
Enabling the success of solution partners is instrumental to Adobe’s success. These partners seek access to Adobe products that allow them to establish their expertise, showcase Adobe’s technologies to potential clients, and drive success in their endeavors. The Partner Technical Services team, an integral part of SPP, plays a pivotal role in this process. We are responsible for providing partners with access to Adobe products, primarily focused on digital marketing solutions encompassed under Adobe Experience Cloud. Equally important, we offer ongoing support to address any issues, including technical challenges, that may arise during product usage. Typically, such usage involves self-training, proof of concept (PoC) activities, or demo implementation.
The Partner Technical Services team at Adobe is looking for a technical support engineer who is adept at troubleshooting, resolving technical issues and dedicated to ensuring that our solution partners have a seamless end-to-end experience with our products. Proficiency with Adobe’s Experience Cloud products is a bonus. Furthermore, having partner empathy, and developing the talent and resourcefulness for knowing how/where to find the right answers quickly to any given problem, will be key to success in this role.
Responsibilities:
Provide “the buck stops here” support to users of Adobe’s Partner Sandbox program, taking full ownership of assigned issues while collaborating with others when necessary.
Diagnose and resolve technical issues related to our products and services.
Ensure timely and accurate responses to partner inquiries.
Prioritize and schedule work order. Self-monitor to ensure timely resolution of issues.
Actively share knowledge base on issue resolutions with peers and other sandbox users.
Enable “feedback loop” such that issue resolutions improve on Sandbox program (if applicable).
Keep up with fast changing nature of Digital Marketing and Cloud technologies.
Develop expertise with and keep up with changes in Adobe’s product lines.
Requirements:
5+ years of experience in providing “Tier 2” (or higher) technical support.
3+ years of experience in Enterprise Software and/or System Integration sector.
Proficient in Adobe digital marketing technologies, such as Adobe Experience Manager (AEM), Adobe Commerce (Magento), Adobe Experience Platform (AEP) or Adobe Campaign.
Knowledge or experience in databases, SQL statements, and Linux commands.
Experience in solution development and managing challenges related to technology integration.
Strong interpersonal skills & desire to help others.
Excellent written and oral communications.
BS in Computer Science or similar technical degree.
Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.
More Information
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Organization Details
Adobe IN
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