Job Details:

Job Description: 

The EMEA Customer Business Solutions Customer Enablement and Solutions team has an open position for a Programs Manager. In this role the individual would be responsible for liaising with the broader Global teams and represent Global and regional requirements, by building a strong network across many different stakeholders at the WW level to influence business decisions and capabilities which deliver the biggest positive impact to the business as well as our customers.

They will also be responsible to enable new business solutions globally as well as regional, while helping to define long term scalable solutions, models and capabilities that will help grow new revenue channels.

Responsibilities will include, but not be limited to:

• Being the primary owner and escalation point of contact for tool/ system downtime, including usability issues which can significantly impact our ability to run the business.

• Supporting capabilities and tool sustainability and enhancements, including gathering regional feedback from BMG users/ teams to help drive Go No Go decisions.

• Understanding the business requirements and priorities for EMEA BMG and representing back to the global project teams

• Ensuring EMEA BMG user readiness for system enhancements and deployments, including communicating project timelines and providing user training

• Providing regular refresher training on tools and systems to the organization

• Enabling new business deals as they land by ensuring customer setup activities are effectively managed through the CBA, logistics, and credit while confirming capabilities and processes are scalable/enabled.

• Be the primary interface between operations and other stakeholders, thinking global first to ensure Global Regional BMG Operations impacts are recognized and managed.

• Collaborating with the compliance teams to mitigate any local regulations that could impact Intel revenue.

• Part of this role could also include been the global lead for certain WW programs, managing both the dependencies and the interfaces between projects and regions

• Lead overall programs including managing resource requirements and support needs across EMEA BMG

• Defining the program's governance arrangements where needed

This PM role has scope to be a grade 7.

Qualifications:

• Minimum of 3 years' experience working in customer business operations or similar role

• Program Management experience

• Supply Chain experience and knowledge would be an advantage

Demonstrable skills/experience in the following areas:

• Ability to build, maintain and leverage global and regional stakeholder relationships to achieve high quality results

• Effective leadership, demonstrable influence skills and stakeholder management at global level

• Ability to balance time and drive progress on several deliverables at once.

• Proactively understand BU's requirements to influence direction and best processes/tools to support business needs.

• Experience in problem solving and identifying areas for improvements.

• Change agent across all programs and ensure they bring the org along with them

• Innovative and self-directed, with a strong tolerance of ambiguity

• A 'can-do' approach and attitude, willingness to take informed risks in order to achieve desired organization and Intel goals.

• Ability to quickly digest problems and drive solutions across a dynamic stakeholder base.

          

Job Type:

Experienced Hire

Shift:

Shift 1 (United Kingdom)

Primary Location: 

England, Swindon

Additional Locations:

Poland, Gdansk

Business group:

Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions. SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples. The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe. Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.