COMPLETE Strategic Account Manager - Enterprise Slack

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for an Account Executive to join our Sales team and focus on our General Enterprise customers in India. This segment represents a huge opportunity for Slack and we want someone who is eager to do the best work of their lives while supporting others in doing the same.

You will be responsible for driving the sales process with prospective customers as well as the expansion of existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You’ll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback.

If you enjoy working with customers from a variety of industries in a rapidly changing environment, then come and join us! We’re nice.

What you’ll be doing:

• Educate customers on the value of Slack in a thoughtful way

• Provide recommendations based on a customer’s business needs and usage patterns

• Manage multiple customers simultaneously at various stages of the Slack buying cycle

• Handle inbound customer communication and organize/escalate issues appropriately including billing, legal, security, and technical inquiries

• Drive revenue through proactive outreach to existing customers

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

What you should have:

• You have 7+ years relevant work experience in an account management or sales role, preferably in SaaS

• You are a self-motivated teammate that can act independently

• You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships

• You have a consistent track record of identifying customer needs and successfully implementing solutions

• You have a proven track record of managing large scale accounts for the duration of the sales cycle and beyond

• You are flexible, adaptive, and resilient

• You have excellent written and verbal communication skills

• Degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

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