COMPLETE Director, Program Management (Success Plan Launches)

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.

Role Description

The Customer Success Group’s (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment. This team is a “messenger of the market” to the rest of the CSG organization, identifying the best market segments and opportunities for success offers. We maintain a multi-year roadmap for our portfolio, develop research-backed cases for offer development and positioning, and lead the entire portfolio from design to end of life. We adhere to a governance framework to effectively manage and coordinate cross-functional work. Once offers are launched, we measure offer performance and identify changes to improve the experience customers and Salesforce employees have with our offers.

We are seeking a Sr. Program Manager to lead the launch of our Salesforce Success Plan offers. In this role, you will be responsible for leading a cross-functional team of Product, Technology, Sales, Marketing and Enablement subject matter experts to ensure the successful launch of new Success Plan features and offers. Responsibilities include:

• Partner closely with internal teams and customers to understand the product strategy and use cases to develop customer narratives, messages, and compelling thought leadership content, to evangelize the value of our solutions and products

• Ensure adherence to the Offer Lifecycle Process that governs Success Plan offer and feature launches

• Define the program scope, success measures, and schedule

• Define roles, responsibilities and deliverables of performing program team members

• Manage program execution, identify risk, and develop complete risk mitigation strategies

• Act as the communications conduit with executive sponsors and the steering committee; conduct briefings and deliver executive status updates

• Ensure final program deliverables in alignment with business goals

• Continuously improve the launch process to increase efficiency, reduce risk, and improve quality

Your Impact

Successful Program Managers manage their programs top-down to deliver program objectives in alignment with organizational strategy and business goals. Encouraged contributions include:

• Ensure Success Plan launches produce measurable business outcomes

• Consistently deliver Success Plan launches that can be successfully sold and delivered at GA

• Drive efficient and effective execution by all stakeholders

• Ensure the executive sponsor and steering committee members are appropriately advised and involved in program decisions and risk management

Minimum Requirements

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Minimum of 8 years experience managing high visibility programs in a matrixed environment

• Demonstrated ability in program management, preferably with experience in product development in the software as a service industry

• Proven experience managing cross-functional program teams

• Strong communication and collaboration skills, with the ability to influence and negotiate effectively with stakeholders at all levels of the organization

• Demonstrated ability to develop and implement launch plans in a fast-paced, dynamic environment

• Strong analytical and problem-solving skills

• Ability to thrive in a fast-paced, dynamic environment with a high degree of ambiguity and change

Preferred Requirements

• MBA

• Experience as a Program Manager for professional services or support offer launches

• Scrum master certification (CSM), PMI or PrMI certification

NOTE: By applying to the Success Plan Sales posting, recruiters and hiring managers across the organization hiring Technical Consultant will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

 

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $146,600 to $262,900.

For Colorado-based roles, the base salary hiring range for this position is $133,300 to $219,100.

For Washington-based roles, the base salary hiring range for this position is $133,300 to $241,100.

For California-based roles, the base salary hiring range for this position is $146,600 to $262,900.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.