COMPLETE Data Cloud Senior Success Architect

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

At Salesforce, we are dedicated to encouraging a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the outstanding perspectives and skills of a diverse group of candidates greatly contribute to the success of our teams.

As a Data Cloud Architect, you will play a crucial role in driving successful outcomes for our strategic customers by using your technical expertise in data and analytics.  You should have keen curiosity about the emergence of AI and the role of Data in it’s success.

Responsibilities:

• Become a Data Cloud subject-matter expert for the broader Success Architect organization, including how Data cloud relates to the success of AI.

• Engage with strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Data Cloud.

• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.

• Facilitate and influence Executive partners while aligning technology strategy to business value and investment return.

• Develop playbooks aligned with the Success Architect engagement catalog, tailored to the unique needs and opportunities of Data Cloud customers.

• Build strong relationships with both internal and external business partners, contributing to broader goals and growth.

• Drive thought leadership through mentoring and intelligence exchange.

Impact of the Role:
As a Data Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in using Data Cloud's powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.

Collaboration and Partnership:
Collaboration is at the core of our success, and as part of your role, you will get the opportunity to work closely with teams with varied strengths of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will chip in to the collective success of our teams and the achievement of our goals.

Role Requirements:

• Minimum 8 years confirmed experience in enterprise consulting, including implementing enterprise software solutions among Analytics/CDP spaces.

• Proven track record in analyzing, designing, and optimizing business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Data Platform.

• Deep understanding of data modeling, integration architectures, and data governance.

• Excellent communication skills and ability to work collaboratively with extended teams from Developer to Executive

• Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and return on investment for customers

• Stay up-to-date with emerging data-related and AI technologies

• Proactive and self-starting demeanour with the ability to manage tasks independently while collaborating remotely with customers and colleagues

• Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best execution in data security and privacy.

Preferred Qualifications:

• Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture

• Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc

• Experience implementing Salesforce Clouds - Sales, Service, Industries, Marketing or Commerce

• Experience in programming languages such as Python, Java, .Net

• Experience with agile development methodologies.

• Multi-lingual (German, Spanish, Italian, French)

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.