COMPLETE Digital Business Analysis Lead CRM & Commercial - Tokyo

Key responsibilities

For the CRM & Commercial digital products under her/his scope:

• Develop business value proposal using a deep understanding of business processes and technology to help business stakeholders achieve their desired outcomes
• Work with Digital and Business stakeholders to elicit requirements and capture business needs (digital demand management); understand the customer journey, and define user requirements feeding into global product features evolution backlog (innovation loopback)
• Engage with Digital and Business stakeholders and influence project decisions; assess the risks of various solutions and prioritize competing business demands.
• Coach business customers to make use of technology and data, driving adoption of global digital products
• Being end-to-end accountable for digital products under his/her scope within CRM & Commercial
• Contribute actively to Product delivery teams providing market-specific business acumen and responsible to support Product Managers (and Product Owners) to support product releases through implementation/activation locally (localisation)
• Supporting and advising the business on how to maximise value and utilisation of global digital products to support their business strategies
• Key POC (point of contact) for business customers at country level acting as primary gate keeper for new requirements
• Be the expert of local business acumen, processes, technical requirements, and local tech stack
• Ensure that Digital Products/computerized systems meet all controls to address applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements at local level
• Engage with CRM & Commercial community members acting as local representative of this stream.
• Lead global or local implementations that requires a high level of participation or engagement of the local team (examples are OneCRM etc.)
• Support and collaborate with the business during internal/external audits and inspections involving computerized systems, leading documentation process, CAPA development and implementation
• Monitors and regularly communicates Top project progress (e.g., One CRM) as well as adoption of the Digital Commercial products

Talent & People

• Business Acumen (Advanced)
• Collaboration (Advanced)
• Interpersonal communication skills (Advanced)
• Strategic Thinking (Intermediate)
• Influencing (Advanced)
• Change Management (Advanced)
• Launguages (Japanese & English)

Products

• Veeva CRM

• Veeva Align

• Veeva Vault

• Veeva Events Management

• Sales Force Service Cloud

• Incentive management

• MediSpend

• E-Commerce (if any)

• Tender Management (if any)

Partnerships

• Global OneCRM team
• Digital Omnichannel Sales team
• Program Manager/ Global Project Managers
• COEs, PODs, Product Owner and Scrum masters
• BO&S SFE
• Events Management & Medical team

About you

Requirements

• Agile Mindset and Practices (Advanced)
• Digital Strategy & Governance (Advanced)
• Consumer Experience (Advanced)
• Project Management & planning (Advanced)
• Emerging digital trends & Technologies (Intermediate)
• Compliance of Computerized systems (Intermediate)

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.