COMPLETE UNIV - Open Rank Faculty - Director of Library Experience and User Engagement - FL04 - EL425 - OFFICE

Major responsibilities include: 

• Provide leadership, guidance, and strategic direction for library experience, engagement, usability, and accessibility. 

• Coordinate usability studies, surveys, and other user-centered research methods to improve library services and support. 

• Transform user experience findings into actionable recommendations that can be used to enhance and develop innovative services and outreach. 

• Coordinate outreach activities across campus to amplify library services, space, technologies, and collections.  

• Manage the library’s Learning Commons department, comprising six full-time employees including one direct report. 

• Oversee the library’s single service point, study, and public spaces.  

• Produce engaging graphics and print materials, for example, handouts, guides, posters, signs, and maps. 

• Conduct research consultations, provide research assistance at public service points, and consider how these services could be improved. 

• Serve as a member of the Library’s Senior Management Team. 

• Develop strong working relationships with faculty and students through regular communication and outreach.  

• Stay current on developments in user experience, design, and accessibility. 

General 

• Fulfill faculty duties as outlined in the MUSC Faculty Handbook. 

• Serve on Libraries and University committees and working groups, and participate in local, state, and national professional organizations. 

• Actively participate in the University's academic life, represent the library on university committees, and build collaborative and inclusive relationships throughout the University and clinical enterprise. 

• Actively participate in professional activities through service, presentations, or publications. 

Knowledge, Skills, Abilities, Attributes 

• Knowledgeable about technology (theoretical and skills-based) and applying it to improve services. 

• Excellent interpersonal skills and demonstrated ability to interact, work in, and lead teams; consensus-building skills. 

• Excellent written, verbal, and presentation skills. 

• Strong analytical, problem-solving, and decision-making skills 

• Ability to work independently and effectively across organizational lines and in collaboration with colleagues throughout the University to build strong relationships. 

• Ability to provide leadership and to work effectively with diverse groups, creating an environment of mutual respect. 

• Ability to work adaptively in a changing organizational and technological environment. 

• Ability to innovate and to proactively advocate new opportunities and challenges. 

• Commitment to execution and results orientation. 

• Strong commitment to quality service. 

• Proven commitment to professional development and continuous learning. 

• Commitment to active participation in professional activities and service. 

• Strategic visioning and planning for new and emerging technologies in an academic health sciences library environment. 

• Program assessment and evaluation: gathering and utilizing ongoing feedback on services.