COMPLETE Senior Director of Enterprise Communication - Charleston

Job Description Summary

This role will lead Enterprise Communications for MUSC. This role works across every business and function, providing counsel, shaping communications objectives, plans, tactics and supports our leadership in creating strong employee engagement. Works with business partners to gain a clear understanding of objectives and effectively translates them to communication strategies, delivered to employees, students and other internal stakeholders through a range of channels and digital platforms.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004935 CCMO - ADMINISTRATION

Pay Rate Type

Salary

Pay Grade

Health-35

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

• Oversees the development and implementation of strategies to directly advance objectives and priorities for internal communications for the enterprise and special projects
• Foster the development of the college, research, and Institutional Advancement communicators.
• Provides strategic counsel to the respective leaders of these initiatives and ensures that internal communications strategies support business objectives and reinforce MUSCs culture and character.
• Engages audiences with extremely strong writing and creative communication techniques.
• Recruits and manages a team of internal communications professionals. Develops the team and expertise in their role as business partners, trusted advisors, and strategic communicators.
• Adheres to high ethical standards and ensures the team does the same.
• Cultivates strong partnerships with colleagues across the company, including close working relationships with Marketing and others to create alignment with outreach campaigns.
• Ensures that strategic key messages are integrated into internal communications related to the initiatives.
• Creates an innovative culture and environment where piloting new ideas is welcome.
• Demonstrates a thorough understanding of business strategies and builds innovative business-based concepts into communications approaches and materials.
• Leverages established internal communications best practices and various communications vehicles and channels for maximum effectiveness and efficiency.
• Complies with approval processes and brand guidelines for the development of communications materials.
• Evaluates the effectiveness of internal communications through qualitative and quantitative methods. Reviews and recommends changes and implements as appropriate.
• Manages expenses to ensure that the most cost-effective methods are used while meeting internal enterprise corporate initiatives initiative goals.
• Evaluates vendor relationships and services to identify the best-in-class service for all enterprise needs.
• Has a proven track record of delivering impactful enterprise internal communications, including message development, communications planning, segmentation, and measurement.
• A 360-degree thinker who can navigate the nuances of a large matrix organization with multiple stakeholders and priorities.
• Experience in content development for audience journeys and partnering with our technical customer and employee life-cycle automation team and intranet and internal social and collaboration platforms to have a more personalized and effective content experience for our employees. Includes understanding data and insights to improve engagement and action metrics.
• Leads a regular review of all communications channels to determine what’s working, what can be updated, and what drives engagement.
• Optimizes communications and makes it easier for employees.

Experience / Knowledge / Skills:

• 15 years of experience in communications or a related field.
• Minimum of 8 years’ management experience.
• Bachelor’s degree in English, journalism, or communications preferred.
• Master's Degree Required
• Experience in Academic Health Systems, Universities, or Healthcare required.
• Superior judgment in an environment with substantial latitude to act.
• Strong communication and client service skills, with the goal of solidifying trusting and productive relationships with senior leaders.
• Thorough knowledge of various communication techniques.
• Advanced writing and editing skills, with the ability to adapt to a full array of audiences.
• Advanced ability to think big and develop creative plans for highly visible campaigns and defined objectives.
• Advanced ability to effectively oversee complex communications projects and lead others to deliver on projects.
• Advanced leadership skills, including the ability to coach and develop employees.
• Advanced ability to construct and operate within project budgets.
• Advanced problem-solving and analytical skills, with the business acumen to think and operate strategically.
• Advanced ability to build productive working relationships across all levels of an organization and across functional areas.
• Leverage Differences.
• Manage change effectively.
• Align resources to accomplish key objectives.
• Experienced in handling transformational shifts within an organization and the ability to manage differences in opinions and cultures.
• Collaborative and capable of breaking down silos so that all teams and departments can contribute to our success.
• Clear track record of demonstrating experience in handling high-profile communications issues, change management, using sound judgment, and persuasive counseling to senior leaders.
• Present updates and results regularly to business stakeholders and deliver compelling and impactful presentations to the business and executive leaders.
• Lead a regular review of activities to measure against codified goals and objectives.
• Reduces broad concepts, business strategies, and best practices into actionable communications plans that deliver against organizational goals.

Additional Job Description

Education: Master's Degree: 10 years progressive work experience and 5 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees