COMPLETE Administrative Assistant - CLINICAL SCIENCE BUILDING

Job Description Summary

Provide general and confidential administrative support to the Department of Neurosurgery and front desk coverage by answering incoming calls, helps address issues, redirects callers as needed and follows up as necessary.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Classified

Cost Center

CC000986 COM NSGY General CC

Pay Rate Type

Hourly

Pay Grade

University-04

Pay Range

Scheduled Weekly Hours

40

Work Shift

Job Description

Payband/Salary Range: UNIV 4: $29,061.00 - $41,415.00 - $53,769.00

Job Duties:

30%: Serves as a frontline intermediary for the physicians, midlevel providers, and department. Must work collaboratively with other administrative staff within department and the institution to provide optimal customer service to internal and external customers. Communication skills are extremely important as the individual interacts with internal and external customers on a daily basis.

20%: Works with clinical team to ensure timely and accurate ambulatory clinic prep. To include confirming appointment, verifying insurance, visit type, imaging, etc. Works with Access team to appropriately schedule patients in a timely manner. Request appointments with PAC or outside facilities, if unable to accommodate, call department directly to request work in appointments.

20%: Monitors RightFax to triage and route incoming fax requests. Scans documents into patient chart, uploads CD into system, and ensures medical records are up to date. Responsible for monitoring activity in EPIC in-basket pools (Midlevel, Clinical, Admin) to properly triage calls and route messages to appropriate provider. Responsible for compliance with established turn-around times. Responsible for managing in-basket messages and timely messaging turnaround. Complete paperwork based on physician’s recommendations and obtain signature from provider. Verify appropriate HIPAA release forms are obtained by patient prior to sharing of information with patient and/or employer, insurance company, etc.

15%: Provide administrative support to up to physicians, surgeons, and midlevel providers across multiple divisions. This includes tracking clinic cancellations, scheduling academic appointments, maintaining schedules and calendars, tracking license renewals, obtaining all required procurement documents for travel reimbursement, organizing and helping with academic related work, schedules meetings, maintain calendars, distribute mail, answering telephones, travel arrangements, CV maintenance, presentations, etc.

10%: Coordinates incoming and outgoing mail and packages by logging them in, labeling them, and notifying the intended recipient their package(s) have arrived.

5%: Other duties as assigned.

MUSC Minimum Training and Experience Requirements:

A high school diploma and two years work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience. Some positions require a valid driver's license and good driving record; or correctable vision of 20/40 in both eyes, with or without conventional lenses, and physical qualifications in accordance with Federal Motor Carrier Safety Regulations, Section 391.41; or AAVMA certification. Some positions require eligibility for bonding.

MUSC Physical Requirements:

(Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift)

Ability to perform job functions while standing. (Frequent)
Ability to perform job functions while sitting. (Frequent)
Ability to perform job functions while walking. (Frequent)
Ability to work indoors. (Continuous)
Ability to work outdoors in all weather and temperature extremes. (Infrequent)
Ability to work in confined/cramped spaces. (Infrequent)
Ability to perform job functions from kneeling positions. (Infrequent)
Ability to bend at the waist. (Infrequent)
Ability to squat and perform job functions. (Infrequent)
Ability to perform 'pinching' operations. (Infrequent)
Ability to fully use both hands/arms. (Continuous)
Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)
Ability to reach in all directions. (Continuous)
Possess good finger dexterity. (Continuous)
Ability to lift and carry 15# , unassisted. (Infrequent)
Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent)
Ability to lower objects, to 15 #, from height of 36 inches, unassisted. (Infrequent)
Ability to push/pull objects to 15 #, unassisted. (Infrequent)
Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)
Ability to see and recognize objects close at hand. (Continuous)
Ability to see and recognize objects at a distance. (Continuous)
Ability to match or discriminate between colors. (Frequent)
Ability to determine distance/relationship between objects; depth perception. (Continuous)
Good peripheral vision capabilities. (Continuous)
Ability to maintain hearing acuity, with correction. (Continuous)
Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous)
Ability to perform gross motor functions with frequent fine motor movements. (Continuous)
Ability to work in dusty areas (Infrequent)

Additional Job Description

Minimum Requirements: A high school diploma and two years work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience. Some positions require a valid driver's license and good driving record; or correctable vision of 20/40 in both eyes, with or without conventional lenses, and physical qualifications in accordance with Federal Motor Carrier Safety Regulations, Section 391.41; or AAVMA certification. Some positions require eligibility for bonding.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 15# , unassisted. (Infrequent) Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent) Ability to lower objects, to 15 #, from height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects to 15 #, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas (Infrequent)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees