COMPLETE MSICU Concierge/Patient & Family Liaison - Charleston

Job Description Summary

The Guest Services Representative reports to the Manager of the MSICU. Under The Guest Services Representative covers the MSICU and 3rd floor waiting area only. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the unit.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000527 CHS - MSICU (Medical Surgerical ICU) (ART)

Pay Rate Type

Hourly

Pay Grade

Health-19

Scheduled Weekly Hours

40

Work Shift

Job Description

The Guest Services Representative reports to the Manager of the MSICU.  Under The Guest Services Representative covers the MSICU and 3rd floor waiting area only. In addition, this role provides a high level of customer services while offering support and quality services to meet the needs of the patients, patient family members, visitors, guest and nursing/clinical team members. In order to achieve optimal satisfaction for all customers, this position ensures patient comfort and facilitates hotel accommodations, access to Chaplin and community social services for patients, family members and visitors. The Guest Services Representative also functions as the liaison between the patients, family members, visitors, guests and the clinical team members within the unit.

Acts as a professional role model to promote and resolve the needs of the patient, family and visitors in a caring, sensitive and responsive environment. Works closely with the management team to develop and implement inter-departmental programs for enhanced customer satisfaction.

Professionally greets visitors and patients upon arrival. Ascertains patients’ and or visitors’ needs and directs them accordingly.

Additional Job Description

Education: High School Degree or Equivalent Work Experience: 0-6months

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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