COMPLETE Systems Analyst I - 17 EHRHARDT STREET

Job Description Summary

The System Analyst I, reports to the Manager, Network and Telecommunication Services, in support of MUSC’s academic, research and healthcare missions. Under direct supervision, the System Analyst I provides a variety of operational, consultative and collaborative functions within the Enterprise Telecommunications Services team. This position assists with the maintenance and administration and of phone switch, wireless IP phones, billing and voice mail systems. Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills. Maintains professional standards and exhibits excellent customer service skills while performing assigned tasks. Experience with telephone switch programing to include installing phone numbers, coverage paths, and voice mail. Prefer knowledge of VDN’s (phone tree) but not mandatory. Comfortable with recording announcements and working with customers to set up phone programming that works for them.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC002312 SYS - Infrastructure Computing

Pay Rate Type

Salary

Pay Grade

Health-25

Scheduled Weekly Hours

40

Work Shift

Job Description

The System Analyst I, reports to the Manager, Network and Telecommunication Services, in support of MUSC’s academic, research and healthcare missions. Under direct supervision, the System Analyst I provides a variety of operational, consultative and collaborative functions within the Enterprise Telecommunications Services team. This position assists with the maintenance and administration and of phone switch, wireless IP phones, billing and voice mail systems. Provides proactive and reactive support while maintaining a professional attitude and exhibiting good customer service skills. Maintains professional standards and exhibits excellent customer service skills while performing assigned tasks. Experience with telephone switch programing to include installing phone numbers, coverage paths, and voice mail. Prefer knowledge of VDN’s (phone tree) but not mandatory. Comfortable with recording announcements and working with customers to set up phone programming that works for them.

Additional Job Description

Requirements (Education, Work Experience, Licensure, Registry &/or Certifications) 

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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