COMPLETE Operations Senior Analyst

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Customer Success Strategy & Operations team is looking for an Operations Senior Analyst  role. This critical role provides data analysis, operational strategy, resource models and technology expertise to work with internal customer success groups to influence data-driven strategy decisions. This role is a hybrid of traditional jobs in strategic planning, strategy, business operations, reporting & analysis and requires a mix of market analysis and business operational support.
This is an individual contributor role focused on partnering with executives and cross-functional partners within Customer Success

Responsibilities

• Work with executive leadership to define, launch, and drive both strategic and operational programs across Success roles, Offer Management, Renewals, Strategy & Operations functions in Customer Success
• Identify the needs of the organization, continuously evaluate, optimize, and improve capacity planning processes and guidance putting the customer at the center of everything we do.
• Lead multiple modeling / operational improvement projects and align with leadership, finance and delivery.
• Structure and complete initiatives by developing work plans, gathering, and synthesizing relevant data, leading analyses, and developing final recommendations across the portfolio
• Communicate results with executive leadership and the broader organization
• Program management and coordination of top value creation initiatives
• Collaborate with Strategy & Operations team members, functional leaders, and subject matter authorities
• Support team and functional management including finance, location strategy, resourcing, recruiting, team development, and engagement
• We are seeking an individual with drive, analytical ability, and strong interpersonal skills to join a world-class CS Strategy & Operations function in the worlds #1 cloud software company. All candidates need to display our core values and a steadfast approach to delivering outstanding outcomes.

Basic Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• 5+ years of work experience in a Strategy & Ops technology company, management consulting firm, investment bank and/or private equity firm

Preferred Qualifications

• Experience leading large cross-functional teams through change management programs
• Ability to articulately present and debate recommendations at the executive level
• Experience with enterprise software or SaaS strategy
• Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
• Experience with SQL, Tableau and Salesforce reporting
• High-energy, team-first attitude: Motivated to work hard in a fast-paced, constantly evolving environment to help our growing business

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