COMPLETE Assistant Customer Relationship Manager - Bengaluru, KA

Assistant Customer Relationship Manager

Work Dynamics

What this job involves:

General Purpose

Will be responsible for connecting with the business and understanding their concern, have it documented and follow up on any open points to closure. Following up on Critical FCRs, women employee concerns, poor feedback from application and have it addressed and documented. Preparing and maintaining reports and sharing with leads from time to time. Connect with business leads and maintain good rapport. Preparing presentations and conducting training sessions for the ops team.

• Job type                            : Full time
• Reporting Manager        : CRM Lead
• No of staff managed        : CRMs

Bay Connects:

 Preparing schedules for the week

 Periodic Bay connects with deals

 Preparing MOM with Ops team and publishing it with the businesses

 Meeting Valley Clients on regular basis

Connecting with Leads:

 Identifying the business leaders (SDL, Sr Managers & Community Leads) Meeting with business

heads

 Bay connects schedule planning along with the business leads

 Sharing the discussion points with the leads post meeting

MOM of the session:

 Update key MOM points and share with the projects

 Discussion with the Ops team about the MOM points

 Tracking and following up on the open MOM points and ensure closing it within the stipulated timelines

FCR review and Issue escalations – closure:

 Ensuring the FCR’s are resolved appropriately by the team and closed within TAT

 Involving in cases related to female employee safety issues

 Helping Ops team in resolving FCR’s and transport issues

 Review FCR closure responses

 Meeting employees / Managers / HR to resolve issues if needed

Accident / Incident – report handling:

 Analysing the incidents and ensuring safety of employees on any incident (case to case)

 Helping the operations team in drafting the incident reports

 Approval of incident report before uploading in the tool

 Detailed updates to be shared with the businesses and the HR group on any major incidents

BCP Information cascade:

 Mailers to business on transport updates in case of any disruption

 Periodic OTA/OTD report to be shared with the Transport Zonal Leads

Soft skills training:

 Maintaining a calendar for monthly Saturday training sessions

 Conducting trainings for Ops team on Soft Skills, Email & Telephone etiquettes, behavioural skills, etc.

Sounds like you? to apply you need to have:

Education and Experience

• Qualification             : Batchelor’s Degree
• Industry Experience: Service Industry / Client facing / Customer Service
• Overall Experience: 4 or more years of Client facing related experience such as Customer Service or Front office executive. Experience with standard data entry systems, excellent computer skills including proficiency in MS Excel 2010, Word and Outlook, standard analytic and reporting systems with some exposure to programming languages like SQL and tools like Excel etc.
• Technical Skills         : 4 or more years of experience in related service industry; employee logistics and transport management preferred.

Key Competencies

• Good technical writing, documentation, and communication skills.
• Self-motivated, positive attitude and a team player.
• Strong organizational skills and the ability to deal with large volumes of data.
• Effectively prioritize and manage time and workload to meet timelines.
• Working and conceptual knowledge of databases is a plus.
• Experience in accessing and executing end user reports and dashboards from any reporting tool is a plus.
• Problem analysis
• Client service orientation
• Adaptability
• Teamwork
• Presentation skills
• Computer Knowledge
• Good knowledge of employee logistics.
• Innovative approach at work
• Quick learning ability & Positive thinking

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great outcomes.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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