COMPLETE Compliance Manager - Chicago, IL

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Compliance Manager, Healthcare will be responsible for the development and implementation of an account-wide quality management/quality control program which inspects, validates, and documents compliance requirements identified in The Joint Commission Environment of Care Standards, CMS Conditions of Participation, Illinois Department of Public Health regulations, and any other authorities having jurisdiction over the client portfolio. Reporting to the Account Director, the Compliance Manager is a member of the account leadership team and is the compliance liaison for all interaction with the client and client’s stakeholders. The Compliance Manager is also the liaison between the account team and the compliance team within the Healthcare vertical.

Essential Duties/Functions

• Is the account team Subject Matter Expert (SME) for healthcare facilities accreditation compliance with a comprehensive understanding of The Joint Commission Environment of Care standards and CMS Conditions of Participation. 
• Collaborates with the Account Director, Account Leadership Team, and Facility Managers in the development of protocols and processes (SOP’s) associated with the Joint Commission Environment of Care Standards and all other applicable regulatory agencies.
• Develops and implements standardized processes for conducting compliance audits at each hospital to determine operational readiness/preparedness.
• Supervises a team of compliance specialists who perform compliance rounding functions and document compliance management in accordance with regulatory, client, and JLL standards.
• Utilizes field audit data and information to prepare specific action and improvement plans for each facility.          
• Serves as quality and compliance liaison between JLL and the client.
• Maintains working knowledge and ensures compliance with the Master Services Agreement (MSA) and relevant amendments or appendices which guide JLL’s relationship with the client.       
• Is the account team representative for client committees including, Environment of Care, Life Safety, Utilities/Water, Infection Control, and Safety committees.
• Provides account-wide education to JLL staff on applicable regulatory processes and procedures while also communicating solutions about effective quality/compliance strategies.
• Determines the degree of compliance with applicable standards, as directed by JLL management, specifically in the areas of NFPA101 Life Safety Code-SOC/PFI/ILSM, Safety Management, Security Management, Bio-Hazardous Waste and Hazardous Materials Management and Waste.
• Is the account team lead for compliance training.
• Provides compliance management input for recurring reporting to client leadership.

Qualifications

• BS degree required, preferably in an engineering discipline
• CHFM and/or CHSP certification desired.
• Five years of hospital experience in facility operations and/or safety management
• Experience in hospital systems with multiple hospital locations
• Working knowledge of Joint Commission Environment of Care Standards (required) including safety codes (NFPA101)
• Previous experience in a Joint Commission survey for a hospital facility
• Previous experience in CMS validation surveys (preferred)
• Proficient in Microsoft Office Suite of products, strong writing skills
• Strong analytical, organizational, and coordination skills required.
• Demonstrated communication skills (oral and written) required.
• Customer service orientation and strong presentation skills.
• Quality management training/certification (i.e. Six Sigma Green Belt/Black Belt) a plus.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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