COMPLETE Continuous Improvement Lead - Chicago, IL

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The Global Real Estate and Facilities (GREF) Operations Team supports the key business processes of our various business teams working to serve Amazon teams working in our corporate office buildings worldwide. 

The Continuous Improvement (CI) Lead develops and executes CI strategy, supports continuous improvement and process improvement initiatives and leads a team of business process subject matter experts. The role engages with other departments to evaluated, improve, and develop all processes to achieve outcomes. The role engages with stakeholder partners on the delivery of strategic improvement projects while also ensuring that projects remain clearly aligned to the delivery of JLL's strategic objectives and that clear and robust governance arrangements are in place for these projects. The CI Lead facilitates business process development and mapping and helps to evaluate processes for duplication and gaps.

Success in this role requires leveraging Lean, Six Sigma for Services and other tools and techniques to drive continuous improvement and facilitate or guide process improvement, assessment and development to internal teams. An ideal candidate is analytical, autonomous, and cross functionally collaborative with exceptional communication and leadership skills. They are accountable towards organizational goals and work backwards from customers, stakeholders and dependent teams to successfully deliver results in a fast-paced and dynamic business environment. Above all, they should demonstrate a high level of ownership to ensure our teams are operating the most effectively and efficiently. 

Key responsibilities of the role include (not limited to):

1.     Responsible for meeting project/program objectives within quality, time, and for managing associated risks.

2.     Provides leadership to managers, supervisors and/or professional staff.

3.     Is accountable for the performance and results of multiple related units.

4.     Decisions are guided by resource availability and functional objectives

5.     Transform raw thoughts into clear documentation and requirements (e.g., project charter, statement of work, responsibility matrix, functional requirements, implementation approach, reporting, etc.).

6.     Drive and facilitate complex projects focusing on results and measuring attainment of outcomes.

7.     Design scaled processes by gathering functional requirements, identifying resources needed, and defining milestones and launch schedule to ensure timely and successful delivery of the projects.

8.     Influence stakeholders (including Global Program Owners and Regional Managers) outside your direct area of responsibility to ensure delivery.

9.     Identify and mitigate risks, and remove roadblocks within projects.

10.  Drive accountability from stakeholders for progress on key program actions through active engagement and escalation.

11.  Able to dive deeply into details as easily as convey high-level plans with clear and concise verbal and written communication.

12.  Execute stakeholder engagement processes implementing and improving processes across GREF teams.

13.  Apply analytical skills to identify trends and business impact within reported issues and develop projects to eliminate the root causes.

14.  Conduct effective meetings including business and program reviews.

BASIC QUALIFICATIONS

-        Experience facilitating teams through complex process mapping and process improvement activities.

-        Experience owning program strategy and end to end delivery.
Experience defining and executing against program requirements.

-        Minimum 5 years’ experience leading continuous improvement initiatives with a track record of delivering projects with impactful business goals.

-        Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.

-        Strong attention to detail and excellent problem-solving skills.

-        Strong presentation and written communication skills as is the ability to manage effective partnerships with cross-functional stakeholders and senior leaders across a variety of groups throughout Amazon

-        A Bachelor’s degree or higher

PREFERRED QUALIFICATIONS
· Experience in change management and driving adoption of new tools, processes, and decision support.
· Strong service mindset and ability to use metrics to measure service levels.
· Experience in setting up or refining operational metrics.
· Graduate/Master’s degree in related field
· Certified Six Sigma Green or Black Belt is a plus

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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