COMPLETE Account Director - Hopkinsville, KY

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Account Director

What this job involves –

The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.

What is your day to day?  

Delivery of Client Satisfaction

• Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
• Drive the account plan to deliver high quality results which exceed the client’s expectations
• Become a reference for best-in-class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
• Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform

Build and Manage High Performing Teams

• Ensures the best qualified candidate is hired for all roles on the account
• Thoroughly and critically assesses direct reports (and directs directs)
• For every direct report, build actionable and measurable career development plans; direct report in consistent Less than 20% 20% - 40% 40% - 60% 60% or greater
• conversations regarding progress
• Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
• Provides point in time coaching to elevate performance

Achieve Financial Results

• Manages account financials to ensure plan is met or exceeded in both growth and profitability
• Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
• Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable

Contributes to the Growth of the Company

• Brings to the organization any leading practices and/or innovations developed on the account to the firm
• Identifies opportunities both on account and within professional network to generate additional revenue – engaging the right cross-functional resources to win
• Become internal reference for best-in-class service delivery that can be leveraged to expand JLL’s business
• Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform

Desired experience and technical skills  

Required

• Bachelor’s degree
• 10-15 years of relevant work/industry experience
• Advanced skills and knowledge in the following areas:
  • Client Focus
  • Results Driven
  • Natural Coach
  • Drives Growth
  • Solutions Oriented
  •  Firm Knowledge

Preferred

• MBA or similar post-graduate studies

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.