COMPLETE India Food & Beverage Lead - Bengaluru, KA

Role Summary

The Food & Beverage Lead will oversee the catering providers and manage development of the strategy in partnership with the client for bp’s food & beverage offering and experience across the portfolio. It is essential that the F&B Lead has a strong foundation and field experience in food and beverage, hospitality, and well being.

The F&B Lead will primarily be responsible for:

• Building the relationship across all of the catering partners
• Identifying business partners & develop relationships within sites
• Identifying business specific outcomes aligned to global vision
• Support the alignment of cost & operating models to bring bp’s food & beverage offering to industry benchmarks
• Other responsibilities added as part of role expansion, career development and growth

Core Competencies

The Food & Beverage Lead shall exhibit strong leadership and communication traits, performance delivery and great sense of customer centric workplace service solutions

Build and maintain client relationships

• Work with local clients to develop, cascade, deliver and report shared goals and objectives and ensure these are cascaded at all levels
• Develop strong relationships with clients, key stakeholders, customers including setting up regular customer forums to promote 360 feedbacks
• Ensure close contact is established with client’s organization to remain abreast of current strategy, thinking, policies and procedures
• In collaboration with the Global CX Lead embed a strong governance framework including presenting annual, quarterly & monthly governance meetings and ensure catering partners do the same for their areas of responsibility

Role Expansion

• Team member in work improvement focus groups
• Any other roles that are mutually reviewed and agreed upon as suitable career development

Personal Competencies, Attributes & Knowledge

• Experience in Food and Beverage industry.  Preferably roles in strategic management within highly specialized verticals like F&B as well as experience working as a part of or with Procurement, Operations, Supply Chain, or CRE.
• Proven capabilities in developing solutions for global, Fortune 500 companies
• Expert in outsourcing solutions across a wide array of clients
• Promotes ideas and proposals in a consultative approach to shape stakeholder opinions and gain buy-in
• Excellent communication skills – written and spoken
• Excellent interpersonal and presentation skills via multiple media
• Ability to work in a team environment
• Ability to influence, partner and operate strategically are critical competencies.
• Energy and drive to develop the customer experience
• Excellent relationship, and stakeholder management skills.
• Good understanding of current industry technology and with a drive for market knowledge future enhancements
• Commercially and financially astute.
• Strategic thinking and decision making.
• Able to lead and inspire, guide and coach, and develop the performance of those managed either remotely or in person.
• Seeks feedback to inform quick decision making.
• Has courage to make tough decisions (fail fast)
• Able to work in a complex environment and comfortable with ambiguity

Experience & Qualifications Success Measures

Experience

• Extensive experience catering, hospitality, or procurement of food & beverage services  
• Familiarity with and working alongside facilities management team in a commercial property
• Familiarity of different work and ethnic culture across multiple countries

Qualifications

• Serve as a credible and active member of the real estate and Food and Beverage community, participating in relevant organizations (CoreNet, ULI, etc…) serving as a subject matter expert, board member, panelist, etc.
• Diploma / Degree qualifications in appropriate discipline

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.