JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Summary
The Facility Ambassador is responsible for all aspects of site amenity performance and governance. This role will oversee the overall site client relationship, managing expectations and ensuring seamless operations for foodservice, mail & shipping, reception, and on-site conference spaces. The Soft Services Team Lead is responsible for ensuring the team delivers exceptional service and sustainable value. The role supports Koch Industries and requires exceptional customer service and communication skills.
Key Responsibilities
- Establishes strong relationships to build trust, understand needs and consistently exceed client expectations for on-site amenity services.
- Lead, coach and develop team to work collaboratively, deliver high-touch customer service, contribute to a culture of continuous improvement through data, and represent our company culture with excellence.
- Manage all aspects of amenity services, strategy, optimization, vendor engagement, and performance.
- Visibly engaged and well known in the workplace as a trusted business partner and leader.
- Demonstrate expertise in vendor management in foodservice, mail & shipping, dry cleaning, reception and project planning and management.
- Consult with vendor leaders to determine program needs such as space, physical set-up, staffing requirements, procurement, and customer satisfaction, etc. to ensure high quality performance to meet KPIs, client, and customer expectations.
- Manage vendor relationships and contracts to achieve value for the client and ensure timely payment to vendors.
- Collaborate with key internal support partners/capabilities in Move Adds Change, (MAC), Facilities Management, (FM), Security, Events, and other campus business partners to promote awareness and ensure operational success.
- Oversee scheduling of conference and meeting rooms including catering.
- Oversee high-quality reception services, inclusive of visitor system, urgent work orders resolution tracking, and phone system.
- Partner with vendor(s) to ensure team engages in customer experience training, on-boarding and ongoing training programs for employees to connect to our culture and expectations.
- Develops playbooks, tools and lead programs which improve the client experience, efficiency and effectiveness of service delivery, performance, quality, safety, and risk.
- Drive a contribution motivated culture that focuses on continuous improvement and innovation by leveraging data, best practices, new tools and other ideas that enhance service delivery efficiencies.
Qualifications
- Bachelor’s degree or equivalent work experience
- Motivated to contribute to achieve the best outcomes.
- Requires the ability to be flexible and balance competing priorities in a fast-paced environment.
- Remains calm under pressure and resolves problems efficiently and quickly.
- Excellent written and verbal communication skills.
- Proven leadership skills with the ability to deliver results in a fast-paced environment.
- Professional demeanor and appearance, treating others with respect and consideration.
- Experience in budget planning, ability to stay on budget, and prepare ROI reports
- May require nights, weekends, and travel as needed.
Must Haves
- Experience in hospitality, vendor management, facility / property management, building operations and/or knowledge of commercial real estate
- Ability to work with the clients at all levels of an organization, including C-Suite
- Demonstrated organizational skills and ability to be agile while managing multiple projects and maintaining thorough records.
- Track record of initiative, integrity, and good judgement.
- Highly collaborative with strong interpersonal skills.
- Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio and Outlook)
Location:
On-site –Wichita, KSIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
About JLL –
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
More Information
Application Details
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Organization Details
*US AMR-Jones Lang LaSalle Americas, Inc.
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