COMPLETE Welcome Host - Chicago, IL

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Location: Chicago, IL

Salary: $40,000 - $45,000

At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. This client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace.  The role is client facing and candidates must exhibit exceptional customer service, presentation and communication skills across all levels of the business including the C-suite, high-net worth individuals and our colleagues.

The Welcome Host is responsible for delivering a memorable visitor and colleague experience each day through engagement, proactive communication and exceptional customer service. 

• Our Welcome hosts aims to: Put ourselves in the shoes of our colleagues and visitors to make their journey frictionless and deliver a memorable impact
• Be seen as the point of contact for OurWorkplace, enabling our colleagues to perform at their best
• Create moments that matter
• Deliver effortless services
• Support a workplace that is the envy of others

The Welcome hosts will be responsible for all aspects of service delivery and operations, including programs that enable integrated hospitality focused service. The hosts will provide friendly, knowledgeable, and courteous first impressions to guests and visitors while proactively anticipating the needs of our visitors and guests.

Our Welcome host team ensures a seamless consistent level of service is provided at every user touchpoint.

I am an upbeat individual with integrity and a can-do attitude. I am passionate about delivering an exceptional level of service and take responsibility for my contribution to the team. I have an incredible ability to spark an immediate rapport with visitors and colleagues alike. I like to build relationships quickly and efficiently and always look for innovative ways to improve efficiencies within the workplace and enhance client experiences, whilst showing I am flexible and adaptable. I enjoy completing tasks and responsibilities and working to deadlines to deliver for the people around me.

What this job involves:

Visitor Engagement

• Provide a memorable and exceptional welcome experience to all visitors, assisting our visitors and colleagues, delivering moments that matter
• Support our visitors and colleagues, with getting into the workplace and carry out their day, while delivering a passionate and inspired service and experience
• Deliver an effortless service approach allowing flexibility for each colleague and visitor
• Provide an frictionless experience catered to each individuals situation, whether they require a speedy or a more enhanced service
• Welcome, register, and assist visitors and colleagues in compliance with client security policies while delivering a human-centric approach aiding in a tailored approach
• Aid in creation of an environment that establishes our clients as the workplace of choice that others look to emulate
• Liaise with the colleague to ensure a visitor is received up in a timely manner while making the visitor feel welcome and comfortable
• Help, guide and provide support to all colleagues and visitors by providing directional support on-site
• Respond to inquiries from internal and external visitors regarding such information as: locations of buildings, local services and local amenity information
• Maintain confidentiality at all times

Administrative Duties

• Actioning email and workplace requests
• Maintain safety and hygiene procedures of the welcome area
• Administer workplace policies (clean desk, appropriate use of space, etc.)
• Handle basic inquiries and issues or escalate them to the appropriate department when necessary
• Act calmly and professionally in emergency situations, ensuring visitor safety and following established safety protocols
• Additional duties as assigned by Experience Services Leader

Hours of Operation

• Role is required for 40 hours per week
• Main business hours are 8am-5pm Monday through Friday
• Standard shifts will range between 7am-4pm
• Desk coverage requirements may change
• Overtime or extra shifts are dependent upon business levels

Experience

• Degree in hospitality or equivalent experience is preferred
• 1 – 3 years prior experience in hospitality, tourism, events operations property management, or related profession

Skills

• Confident, friendly & engaging
• Proactive and approachable
• Infectious personality and positive mindset
• Engaging and professional appearance
• Customer focused mentality with a passion for hospitality
• Excellent verbal and written communication skills, ability to communicate professionally at all levels
• Meticulous with strong organizational and time management skills
• Strong interpersonal skills and highly collaborative
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.