COMPLETE Concierge - Chicago, IL

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Conference Center

• Manage front desk, day users and visitor’s check-in and check-out of the space in line with agreed customer welcome process
• Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
• Submit maintenance tickets for repairs to the facility and key equipment
• Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
• Manage common spaces throughout the day
• Assist with maintaining meeting room facilities available to clients
• Assistance with AV setup as needed
• Manage mail and package acceptance, incoming and outgoing
• Attend to kitchen throughout the day, light clean up, coffee machine maintenance
• Managing and ordering kitchen and office supplies as needed
• Create and distribute personalized client welcome packet
• Manage key card activation and deactivation in line with key handling procedures

Customer Service

• Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement
• Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges
• Act as a host of the workplace while facilitating the interaction of the community
• Be well known, easily recognized and well appreciated by the employees
• Knows employees on a first name basis and seek out information about the business and personal objectives of tenant organizations and their members
• Drives behavioral changes needed to support the working space (i.e. hoteling etiquette)
• Review client experience and identify areas for improvement
• Assist with client needs and inquiries, escalate issues to proper channels to ensure quick and timely resolution.
• Foster a sense of inclusivity where fresh ideas are welcome
• Perform additional duties as required by the Worklife Meetings General Manager or client team
• Other reports, duties, meetings as assigned.

SKILLS AND APTITUDES

• Excellent interpersonal and communication skills
• Takes initiative and anticipates needs of clients and members
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client request
• Motivated self-starter and creative problem-solver who is able to work with minimal supervision.
• Proactive, approachable, and solution-focused
• Professional demeaner and appearance
• Flexible and adaptable
• Punctual and consistent
• Computer literacy, specifically MS Office applications and Internet
• Knowledge of excel and outlook
• Zoom and Teams functionality
• Commitment to company values

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent work experience
• Customer service experience preferably coming from the hospitality industry with 2-3 years of experience
• Displays a high-level of ethics, empathy and dependability

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.