COMPLETE Senior Facilities Manager - Indianapolis, IN

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Senior Facilities Manager leads a team of facilities associates in the delivery of and is responsible for the day-to-day facility operations, services, and maintenance activities at the assigned location(s). The position ensures client assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment ensuring manufacturing uptimes. The Senior Facility Manager develops budgets, controls costs, coordinates service provider(s) and staff activities. Leveraging organization skills, problem solving, and creative thinking they resolve escalated issues, drive continuous process improvement and team development in a dynamic environment. The position provides regular performance feedback, development and coaching to direct reports. Extensive interaction with internal and external customers is required to ensure seamless delivery of these services while meeting Jones Lang LaSalle’s goal to provide our clients with the highest level of client service available.

Essential Functions:

• Ensure compliance with portfolio wide initiatives, local, state and federal laws, and governing regulations that pertain to the operating of facilities on behalf of the client as owner.
• Develop and manage facility operating budgets with the goals and objectives addressed for the assigned portfolio.
• Provide monthly/quarterly/annual reporting appropriate for the client, track variances and ensure smooth recovery process within established targets.
• Achieve cost savings through maximizing utilization of suppliers and preferred vendors/contractors and by identifying additional efficiency opportunities, consistent with client goals.
• Survey all assigned facilities based on an established grading program including the mechanical equipment, building shell, interior finishes, energy effectiveness, etc. and develop recommendations for improvements.
• Help to develop and gain approval for the annual capital plan including infra-structure upgrades and building modifications to ensure the building’s future capabilities are maintained.
• Develop and maintain a high-performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.
• Manage the staffing, development, performance, and outcomes of assigned team reporting to the position.
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at the property level.
• Ensure client satisfaction with Facility Management by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness, and creativity in delivering services.
• Accountable for the accuracy and timely updates to all systems data utilized for the account process, procedures and metrics supporting IFM.
• Proactively manage all facility services and communication in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
• Assist in the development and implementation of the annual management plan; and achieve key objectives and performance indicators as identified by the Account Manager.
• Develop and implement innovative programs, processes and projects that aim to reduce short- and long-term operating costs and increase productivity or longevity
• Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
• Effectively manage critical Incidents – zero target for controllable incidents caused by vendors, employees, and missed preventive maintenance work.

Engineering Oversight

• Oversee Team performance of scheduled maintenance and operational programs to ensure maximum life, reliability, and efficiency of all property mechanical systems, which include, but are not limited to plumbing, electrical and HVAC including auxiliary equipment.
• Oversee Team performance/scheduled general building maintenance including restroom repair, door, ceiling and floor repair, structural repair, client comfort, painting, grounds, and other tasks as necessary to maintain the properties in peak operation condition.
• Controls engineering activities and building mechanical systems in emergency situations.
• Oversee the Operations Audit process under the direction of their respective Regional Engineer/National Engineer account managers.
• Oversee the maintenance of all infrastructure and compliance documentation for the building including up-to-date building drawings and single lines as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State or Local law.
• Oversee the identification of safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment. Implement, administer, and manage safety training program.
• Oversee the required OSHA and worker’s Compensation safety and accident reports on facilities.
• Oversee Testing of/keeps records and maintains emergency equipment in good working order.
• Oversee current and historical preventive maintenance records on all mechanical equipment.
• Oversee evaluates, recommends, and monitors mechanical contractors.
• Oversee purchasing of parts and supplies according to company policy and approved budget guidelines.
• Oversee inventory control programs with appropriate parts stocking levels and accurate and timely records of receipts and issues.
• Oversee, manage, document daily field operational issues.
• Maintains ethical, professional, and courteous relations with contractors.
• Oversee CMMS system to ensure current work order assignments and the timely closure of all tickets.
• Manage the JLL Corrigo work order process, systems, and associated data continuity, as it specifically relates to central and facility management/reporting and maximizing Corrigo capability
• Complies with all client CMMS standards and specifications to ensure database/firm integrity and standardization
• Identify energy savings opportunities at facilities including system and operational changes that can decrease the property’s energy consumption.

Required Knowledge, Skills and Abilities (KSA)

• Strong interpersonal skills and problem-solving ability
• Excellent verbal/written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices
• Advanced computer skills with emphasis on Excel and possess the ability to analyze data
• Strong organizational, management, and supervisory skills
• Experience in matrix management organization desirable
• Knowledge of real estate, telecommunications, furniture, accounting and building systems
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.

Working Environment

• The job is performed in a manufacturing environment, mechanical, and production areas.  The facilities group is comprised of +/- 10 members including exempt and non-exempt positions. This position requires extensive contact with internal and external customers in order to effectively perform the job.

Minimum Required Education

• Bachelors degree or equivalent work experience in Facilities Management with management/technical emphasis
• 8 years industry experience required either in the manufacturing/corporate environment, third party service provider or as a consultant with demonstrated ability to exercise proper judgment
• CPM, RPA or CSM designation is preferred
• MBA is desirable

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.