COMPLETE Director - Transformation Program Management - Heredia,CRI

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Key responsibilities include:

• Engage with stakeholders companywide to understand and advise on their objectives and problems.
• Oversee the management of benefits from transformational programs or projects, taking ownership from start to finish.
• Perform stakeholder analysis, build and maintain effective relationships with key stakeholders, cross functional leaders and project team members and manage in line with stakeholder engagement plan.
• Lead or support program activities, plans, and schedules associated with deliverables and milestones including identification of people resource requirements, training, and skills development needs.
• Manage the program execution to deliver tangible deliverables within businesses and support functions.
• Support knowledge management efforts with clients and within the team.
• Support and manage the necessary communication activities related to projects and changes.
• Work with the relevant business area in helping to identify other areas of transformation opportunity within the same project or business area.
• Utilize program and project management disciplines and where necessary provide input to improve the processes and documents within project management systems
• Identification of potential risks for resistance and benefit realization, evaluation and ensuring readiness for change as well as development of plans to address.
• Support building out of the project management and change management capabilities across JLL in order to enable more streamlined and effective project & change management across JLL.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

The successful candidate will combine the ability to lead multiple teams/workstreams with project management skills and prior experience delivering the benefits of transformational change.

The candidate needs a demonstrable and highly commercial mind-set, strong financial acumen in addition to excellent listening and communication skills.  A logical, structured approach to problem solving and common sense are key.

Experience

• Professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda
• Experience leading teams
• Proven experience in major project or change management roles with direct experience from concept to delivery
• Excellent analytical and program management skills are essential
• Commercially and financially astute, comfortable with company P&L and, ideally, also balance sheet
• Diverse industry and functional backgrounds gained through consulting or elsewhere
• Understanding of or exposure to global real estate markets preferred but not essential
• Ability to effectively design, gain alignment and successfully execute significant transformation change initiatives from project start to finish
• Familiarity delivering projects of work across a global organization
• Some experience in transitioning roles and processes to offshore locations desirable
• Certification in project or program management, Lean Six Sigma, or related is preferred

Change/Leadership Skills

• Leadership Skills: exceptional communication skills coupled with excellent active listening skills. Ability to clearly articulate messages to a variety of audiences, including difficult or sensitive information. Establish and maintain strong relationships and builds consensus at all levels of organization.
• Influencing and teamwork: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others.
• Project Management Skills: Knows how to effectively structure, staff and manage projects and teams to insure there is clarity of expectation, timely execution, corrective action when needed and successful outcomes.
• Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change.
• Solves complex problems: takes a new perspective on existing solutions; exercises judgement based on analysis of multiple sources of information and has the tenacious character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach.

Behavioral Competencies

• Think Big -  Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change -  Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first -  Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energizes others

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

Hybrid –Heredia,CRI

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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