COMPLETE Director, North American Benefit Operations - Chicago, IL

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Director, North American Benefit Operations

Hybrid or Remote eligible role.

Responsible for managing and providing leadership to the Benefits Operations team across all benefits including Health and Welfare, Retirement, and Financial and Physical Wellness. Plans, directs, and controls the activities and staff involved in the implementation and administration of Company employee benefit programs. Serves as subject matter expert and provides guidance to employees as required. Develops processes and procedures to drive operational efficiencies, and assist in the development, and meeting of, departmental budget.

Core Responsibilities:

• Interface Management

  • Functional knowledge of all benefits-related interfaces.

  • Functional owner of all Benefit interfaces supporting JLL North American Benefit plans and programs, including:

    • HRIS outbound: Coordinate interface specification updates, as necessary, to include the content, layout, and transmission frequency. Analyze plan documentation, define and document project requirements

    • Payroll Inbound: Work with various payroll depts to ensure benefits are set up and deducted in accordance with the payroll calendar. Coordinate any deduction code/wage type additions or changes. Facilitate year-end payroll testing. 

    • Vendor outbound: indirectly supporting all ben admin carrier files, and other downstream interfaces.

  • New Programs – upon notification of a new plan/program, identify the file requirements to support and work with the implementation team. Also includes changes to existing programs. Develop and execute comprehensive test plans

• Process efficiency/management

  • Act as a solutions architect assessing chronic data issues that could be solved programmatically.

  • Provide guidance on research and resolution of interface-related issues, including the error reporting process.

  • Work with the benefits team to help support the benefits website and corresponding administrative system. Coordinate website content and navigation updates and support end-to-end UAT

  • Evaluate existing procedures and identify optimal solutions, whether administrative or systematic, to improve internal processes and ultimately user experience.

  • Collaborate with other internal departments (HRIS, Payroll, Tax, Legal, and Compliance) to ensure operational success across the organization and support feedback documentation and enhancement cycles.

  • Support Benefits Dept in all aspects of Open Enrollments in North American countries

  • Builds strong relationships with internal and external partners to help ensure optimal process satisfaction

  • Document recommendations to be presented to the leadership team for approval.

• Data Integrity management

  • Provide guidance, including but not limited to compliance, vendor utilization, external relationship management/utilization to all division and/or business unit representatives

  • Responsible for overseeing metrics tracking

  • Identify potential areas of compliance vulnerability and risk and provide general guidance on how to avoid or deal with such situations.

  • Manage audits of payroll/benefits data, especially with regard to benefit deductions.

  • Manage internal compliance audit and monitoring activities inclusive of department and overall organization

  • Act as the escalation point for issues with data compliance risk (e.g., tax implications, legal ramifications, etc.)

• Systems Analyst

  • Providing consultative and operational support to any initiative that falls under Benefit Operations.

  • Contributes to creating a budget and ensures billing is monitored frequently in an effort to streamline costs and invoicing processes for vendors.

  • Responsible for frequent and proactive communication on operational execution and delivery

  • Creates and uses formal processes and tools to manage resources, budgets, risks, and changes.

  • Ad-hoc project lead as needed for items that require involvement from Benefit Operations

  • May need to travel on a limited basis, 10-15% throughout the calendar year

Required Qualifications;

• Education Level: -Bachelor’s Degree

• Certifications: CEBS preferred

• 10+ years of related experience

• Workday HRIS knowledge.

• Project management experience implementing new programs.

• Functional knowledge of data interfaces

• Excellent consultative problem-solving skills

• Strong communication and presentation skills

Location:

Hybrid –Austin, TX, Charlotte, NC, Chicago, IL, Columbus, GA, Columbus, MS, Columbus, OH, Dallas, TX, Dallas Fort Worth, TX, Houston, TX, Indianapolis, IN, Kansas City, KS, Kansas City, MO, St. Louis, MO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.