COMPLETE Manager, Intelligent Automation - Gurugram, HR

Manager, Intelligent Automation

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Intelligent Automation Technical Manager for JBS role requires working collaboratively with teams and sponsors to design, implement and execute through transformational change efforts of varying size and complexity. This role will utilize technical and change management principles and tools to focus on driving financial results for our workstreams, ensuring that deliverables are tangible and constructed in such a way as to support the strategy execution

What this job involves

Key responsibilities include:

• Responsible for design, development, run support and maintenance of RPA solutions
• Be a subject matter expert in Automation, primarily RPA technologies, but also other low code/no code technologies from an design/delivery/maintenance perspective
• Be accountable for design, development, execution of RPA solutions (including building internal capability and/or partnering with a vendor to bring on board best in class automation/RPA build capability) in JBS
• Responsible to design, developing, and implement RPA solutions using Automation Anywhere A360 to streamline processes and maximize efficiency.
• Design automation processes as per the operational needs of the organization and using Work Load Management for scalability.
• Scripting/coding in RPA tool to resolve automation issues.
• Review the code and the design and also provide expertise in the development, and integration of systems.
• Configure new automation with efficient and easily understandable automation tools.
• Document the automation procedures.
• Collaborate with the RPA Governance on best practices and code reviews.
• Participate in training businesses on the use of RPA technologies and in automation best practice.
• Participate in technical discussions and develop strategies to solve technical challenges.
• Analysis root cause for an error/incident.
• Support the identification of the over-arching framework to deliver RPA from inception to maintenance and ongoing monitoring of RPA digital worker performance
• Work closely with technology to embed a holistic Automation SDLC that integrates and operates effectively with technology infrastructure requirements
• Build and maintain effective communications with key stakeholders, cross functional leaders and project team members
• Be accountable for delivering agreed internal client benefits
• Coach and guide project team members where necessary
• Drive a culture of process re-engineering into automation solution design
• Model and develop robotic process to reduce manual processes and improve employee productivity
• Implement best practices to reduce complexity, improve scalability, reusability, security and increase efficiency through standardisation
• Provide support in performing QA testing and supporting User Acceptance Testing as needed whilst establishing the broader capability
• Ensure robust governance and regular report out to achieve all defined outcomes within defined timeframe.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Sound like you? To apply you need to be / have:

The Candidate

The successful candidate will combine the ability to work with multiple teams/workstreams with  prior experience delivering the benefits of transformational change

The candidate needs a demonstrable and highly technical mind-set, strong design acumen in addition to excellent listening and communication skills.  A logical, structured approach to problem solving and common sense are key.

Experience

• Extensive professional experience, ideally with a top-tier strategy consulting firm and/or with a firm with a well-established transformation agenda
• Previous roles include Technical Delivery responsibility in a global company with similar size to JLL
• At least 3+ years of professional experience with Automation Anywhere A360 and 4+ years of experience with RPA.
• Must be Automation Anywhere A360 Certified RPA Professional.
• Direct experience of major international business transformation projects
• Excellent technical and analytical skills are essential
• Diverse industry and functional backgrounds gained through consulting or elsewhere
• Ability to training / transfer learning and skills
• Strong interpersonal and communication skills.
• Needs to demonstrate significant credibility in having previously delivered Automation design and implementation programmes

Technical Skills

• Must have experience in Solution Design, Development, Testing, Run Support, Maintenance, Incident Management and Change Management.
• Control room- administration knowledge.
• Experience with Process Analysis, Design, and Implementation, Business and Technical requirements, Problem-Solving, and Testing, including UAT and Bug fixes.
• Experience in handing Change Requests and Incidents. And experience in change management process.
• Knowledge of SDLC and Agile development.
• Good working experience with Web, Windows, Email, PDF, API, Excel, Word, Share Point, SAP, Terminal Applications, etc.
• Good working experience with IQ Bot and other OCR tools.
• Experience/knowledge of Database, VB/Python scripting and Excel VBA.
• Knowledge on Agile Tools like Azure Dev Ops or JIRA
• To own, contribute and deliver project tasks / activities as required to deliver project outcomes on the ground
• Building a central capability to deploy Automation at scale and quality

Change/Leadership Skills

• Influencing and Team work: Ability to influence others and move toward a common vision or goal. Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others
• Analytical Skills: Has a structured approach to problem solving with a natural inclination for planning strategy and tactics. Drives to fix the ultimate root causes to drive sustainable change
• Character with high perseverance and resourcefulness required to keep driving and finding ways to get the required steps done. Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach
• Work with stakeholders to ensure understanding and support for proposed solutions
• Collaborate with other Divisions, senior leaders and support functions (often across different geographies)
• Collaborate with Governance, IT, Operations, Business, Application, Risk, Compliance teams for Change Management

Behavioral Competencies

• Think Big -  Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change -  Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first -  Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energizes others

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.