COMPLETE Senior Facilities Manager - Hanoi, Vietnam

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL is the global property service provider for the Australian Department of Foreign Affairs and Trade (DFAT). The portfolio comprises approximately 1,000 properties (both owned and leased), across 80+ countries and includes Chanceries/Embassies and Residential properties.

Reporting to the JLL Regional Operations Lead (Australia based), the Senior Facilities Manager (SFM) will be based at the Australian Embassy, Hanoi, with overall responsibility to ensure facilities management of day-to-day activities for this and other assigned sites within South East Asia.

You will be the on-site key point of contact for client staff and key stakeholders, including tenants. 

As the SFM you will have overall responsibility for managing comprehensive engineering and facilities management services, staff, contractors, equipment and supplies as required under the Contract.

The position will require proactive management, engagement, and communication with DFAT and stakeholders to ensure service activities do not impact on operations, visitations, and events. 

MAJOR RESPONSIBILITIES

Strategic and operational responsibilities are extensive and include:

• Stakeholder management (DFAT Senior Administration Officer and JLL facilities management staff, DFAT staff and tenants and third-party vendors).
• People Management (assigned JLL staff and on-site third-party contractors), This includes performance, moral, teamwork, training, and development, and communication requirements. 
• Risk Management, including incident, reporting, emergency response support and site attendance as and when required.
• Property inspections and monitoring of remote site activities.
• Asset Management Planning, including Heritage listed building management.
• Quality Assurance, Health and Safety, and Engineering compliance.
• Procurement & Contractor Management.
• Maintenance and technical facilities operations.
• Minor works Project Management.
• Budget and Financial Management; and
• Value add and innovation.

CANDIDATE SPECIFICATION:  KEY COMPENTENCIES FOR SUCCESS

• Minimum Bachelor’s degree in facilities management, building, business, or other related field and/or 5-7 years’ experience in facilities, property management or related field.
• Experience or demonstrated capability to work in a complex environment along with the management of remote sites.
• Detailed understanding of technical aspects of property (may include Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system, Access control systems).
• Knowledge of and experience in managing critical infrastructure, systems, and environments.
• Client Focus & Relationship Management
• Capacity to interpret and proactively manage commercial contracts.
• Strong budget management and financial analysis skills.
• Knowledge of local occupational health and safety requirements.
• Strong customer service-oriented attitude and ability to liaise with high level personnel.
• Ability to manage conflicting priorities and work well under pressure.
• Problem solving skills – capacity to deal with ambiguity and solve complex problems effectively.
• Strong communicator – good presentation skills and possesses strong verbal and written communication skills (English).
• Ability to work and engage with locally engaged staff across varying cultures
• Flexible – able to adapt to rapidly changing situations.
• Self-motivated, confident, and energetic.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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