COMPLETE Senior Facilities Coordinator - Hanoi, Vietnam

Accountabilities

• Act as the single point of contact for the delivery of Facilities Management (FM) services to the client for the location
• Liaise regularly with the client and country lead on Critical Environment Management (CEM) facilities management issues.
• Implement regional JLL initiatives such as the CEM Compliance Review, Ops AIDE Audit, training programmes (Safety Week, EOS Back-to-Basics) and other initiatives as appropriate.
• Drive client specific initiatives such as savings targets, energy management, benchmarking, sustainability, etc.
• Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
• Establish consistency in the monthly reporting in the country.
• Review and report against agreed SLA and KPIs.
• Relationship management and liaison with Client business managers, Building Management and local statutory authorities

Through vendor management and under the direction of the site FM lead oversee, supervise and manage the following services:

• Property Service Centre (PSC) Help Desk request management (PSC/Corrigo);
• Vendors management and contract management;
• Incident Reporting & Escalation;
• Technical support for move management and minor works support;
• Fixed Asset Inventory for facilities related assets
• Preventive maintenance program (Corrigo PPM) of Client owned equipment;
• Reactive maintenance tasks of Client owned equipment;
• Ensure that statutory compliance is adhered to and that relevant certificates and periodic inspections are conducted;
• Monitor the quality assurance of all maintenance tasks;
• Attend to emergency trouble shooting and repairs, including preparation of Incident Reports;
• Input change requests for maintenance into the Change Management System for approval;
• Produce monthly reports regarding energy consumption, downtime, consumables usage etc.;
• Ensure all Landlord owned plant and equipment is operating correctly and to maximum efficiency;

Required Qualifications, Skills & Experience

• Excellent client service and communication skills.
• Ability to deal with a variety of issues concurrently.
• Ability to work under pressure with limited supervision.
• Goal oriented and focused on meeting performance targets.
• The ability to work well in a team environment.
• Property management experiences and client service industry experience an advantage.
• Sound computer skills including Microsoft suite of products.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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