COMPLETE Operations Manager - Hampshire, GBR

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Objective

Responsible for the operational management for the Destination and to improve the potential of the Destination with a clear focus on ensuring asset performance, through the delivery of H&S, service partner management and budgetary control.

Key Objectives

• Ensure all H&S and Environmental statutory and the managing agent’s best practice procedures and systems are complied with
• Management of the contracted service teams, through their managers, in particular contracts associated with Soft Services, Hard Services and Vertical Transportation
• Responsible for operational budget lines and assist the General Manager in the collation of the annual service charge
• Manage and track progress and report on the Destinations PMR document
• Ensure the delivery of the Destination’s Maintenance, Security, Cleaning, Health & Safety and Service Charge provision to the performance standards required and within the cost budgets permitted by the Client
• Assist in monitoring income/expenditure derived from the car park including cost control/justification and forecasting
• Ensure any documentation, Destination plans and technical drawings held locally are uploaded to JLL H&S platform and client CAFM system

Key Responsibilities

• Deputise for the General Manager in their absence
• Assume the role of Duty Manager when required
• Oversee all operational and facilities management for the Destination/Estate
• Ensure that all insurers’ requirements are always complied with
• Liaise with JLL’s wider IFM team
• Prepare and deliver operational reports as required
• Further develop and ensure compliance with the Destination’s emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness
• Lead the Destination/Estate team in scenario-based training to continuously improve Emergency Preparedness
• Assist in ensuring the Occupiers Handbook is updated and issued as required
• Liaise with all new tenants and oversee the provision of health and safety and operational induction during shop fit period and/or within the first week of their arrival
• Co-ordinate and direct Landlord’s major works
• Ensure compliance with the managing agent’s Working Practices Manual where applicable
• Oversee all accident and incident reporting, including insurance and statutory forms and procedures
• Motivate the contractors to achieve required standards
• Assist Managing Agent in any shop fit plan approvals
• Liaise with owner’s representatives when required
• Manage operations team, with direct line management
• Tenant liaison – foster good relationships and regular communication with tenants
• Any other duties reasonably requested by the General Manager

Experience, Knowledge & Qualifications

• Ideally a recognised and certificated H&S qualification with a minimum 3 years’ experience in a Shopping Destination/FM focused environment with responsibility for managing H&S
• Ideally SIA licensed DS/SG and Public Space Surveillance
• Proven experience in forging relationships with key community stakeholders - Police, Fire, Local Authority
• Good administrative and IT skills (Word, Excel, and PowerPoint)
• Good numeracy skills with at least 3 years’ experience setting and managing budgets, meeting deadlines, and working within financial limits
• Strong customer relations skills, and ability to work and integrate in an already established team
• Experience of contract procurement
• Management of contractors (minimum 3 years) within a Shopping Destination environment

Competencies and Attributes

• Strong organisational skills – ability to multitask and prioritise workload
• Communication – ability to communicate to all levels of the business effectively
• Good written work – ability to report to management and the Client with clarity on operational issues, in a correct and precise manner
• Ability to work on own initiative, to listen and willingness to learn
• Commercial awareness – ability to obtain best value for money and assist with identifying further income generation where possible
• Team player – maintain close working relationships with all other employees of the business to assist in the facilitation of projects
• Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information
• Results and achievement orientated to high standards
• Excellent problem-solving skills with an ability to use initiative

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.