COMPLETE Account Lead, Work Dynamics (Spanish Fluency Required) - Miami, FL

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

JLL Work Dynamics

JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more humancentric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and people to realize their ambitions for a more sustainable built environment. Through technology enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed. JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CEO2e by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration. Our vast multi-year relationships span clients across all industries including technology, industrial, financial services, public institutions, life sciences, and healthcare.

This position is based at our client office location in MIami, FL--not a remote position.

The Opportunity

This role is the Account Lead for the Region (reporting the Global Account Executive), the single point of contact for the Client, overseeing the delivery of services in 21 countries. Candidate must be a native Spanish speaker and be experienced overseeing client facilities in the United States, Brazil, Costa Rica, Mexico, Argentina, Columbia, Chili, Peru, and Canada.

The Account Lead is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Lead creates and manages high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.

Primary Responsibilities

• Exceeding Client Expectations

  • Create the vision of the account plan ensuring alignment of objects and driving high quality results which helps secure a future with no-bid contract renewals.

  • Drive account growth by articulating value proposition and ensuring expansion of services provided.

  • Establish outstanding relationships with key stakeholders by soliciting feedback and

  • excelling at world-class client service delivery.

  • Be involved to the Rhythm of Business (“ROB”) as the foundation for enabling the flow of information, setting expectations among stakeholders, and driving global Objectives.

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• Building High Performance Teams

  • Ensure highest qualified candidate is hired for all roles on the account.

  • Build actionable and measurable career development plans for all direct reports.

  • Advance the firm’s diversity and inclusion priorities with planful and focused talent planning.

  • Remove barriers and drive innovation throughout the supply chain and demonstrate creative and effective ways to motivate the team.

  • Coaches, trains and develops the team to ensure the performance bar is continually raised.

  • Leads and motivates the team to encourage passion in customer service. Develops talent and adopts career management techniques to always employ staff of the highest calibre.

  • Works collaboratively with other key client vendor partners fostering a “one team” approach.

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• Achieving Financial Results and Contributing to Firm’s Revenue Growth

  • Present an annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans

  • Proactively manage to the account budget and identify opportunities to generate additional revenue on the account.

  • Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable

  • Work in partnership to fully understand business objectives and to define projects, programs, client facing activities, funding requirements & change management.

  • Able to challenge and improve all aspects of cost and performance of the business.

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Requirements

• Fluent in Spanish (native) and English; Portuguese is desirable

• MBA (required by client) with a broad range of business experience

• Experience leading client portfolios in Brazil, Costa Rica, Mexico, Argentina, Columbia, Chili, Peru, US, Canada,

• Seasoned leader with 7+ years of Facility Management, Project & Development Services, Commercial Real Estate Transactions or Workplace Experience executive leadership experience; experience working in Technology sector preferred.

• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies strongly preferred.

• Extensive experience hiring, training, and retaining large teams (50+) of talent in a client service environment (preferably outsourced)

• Has proactively managed a budget.

Attributes

• Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients

• Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities.

• Financially astute – commercial oriented, strong financial acumen

• Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity

• Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry.

• Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity.

• Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth.

• Operational “heft” –comfort and experience with complex, large, and heavily matrixed organizations

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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