COMPLETE Head of Integrated Occupier Solutions - Charlotte, NC

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Opportunity

The Head of Integrated Occupier Solutions (‘IOS’) will be responsible for developing, managing and driving the long-term success of JLL’s IOS team while ensuring we bring the best of JLL to each and every occupier client sales pursuit. This individual will lead a group of global solution management professionals who are responsible for helping JLL achieve its win rate targets for new business, expansions and renewals. Key responsibilities for the team include the development of world class outsourcing solutions for prospective clients, incorporating JLL’s latest and greatest global capabilities, managing the end-to-end solutioning process and building detailed client solutions that demonstrate JLL’s differentiated value.

The IOS Team serves as JLL’s client-facing solutions management team and primarily supports the Americas and EMEA Solutions Development Sales teams with highly complex, global, multiple service line pursuits. This team also supports our larger Client Growth Sales team with expansion opportunities as needed.

Primary Responsibilities

• Build and foster a team culture that delivers world-class strategic solutions.

• Work in tandem with counterparts from across the Sales and Solutions teams to establish, implement and document a mutually agreed upon approach to achieving win rate targets—for new business, expansions and renewals—and achieving growth and revenue targets.

• Lead by example and provide consistent operational and strategic support across all areas of our Client Value & Growth (CV&G) Sales organization.

• Lead and manage strategic projects and sales initiatives.

• Clearly communicate CV&G global business strategy to team and ensure that all IOS team members understand the role that they play in contributing to its overall success.

• Ensure that the IOS team is well positioned to bring the best of JLL's capabilities to every pursuit by equipping them with the strategy, support and tools needed to sell innovative and efficient solutions for our clients that result in healthy top & bottom-line growth for JLL.

• Bring a fresh perspective and empower the team to develop creative and unique solutions by thinking beyond what we have always done and driving through hurdles to create a vision of what could be.

• Act as the primary escalation point for the IOS team and work in tandem with counterparts from across the Sales and Solutions teams.

• Provide oversight and guidance to ensure that all solutions have been properly vetted by our Client Operations teams and are able to be seamlessly operationalized post win.

• Work closely with the IOS team to ensure that they can effortlessly articulate JLL’s value and true differentiation in the market vs our competitors.

• Balance team workloads by taking a strategic approach to resource allocation and ensuring that the organizational structure is fit for purpose and all roles are filled with high value and diverse talent. 

• Develop a comprehensive talent management plan that prioritizes succession planning, focuses on the retention and acquisition of high value talent and establishes clear performance evaluation metrics.

Attributes

• Strategic Mindset – ability to see the big picture, understand the future direction of our business and translate that into a strategy that will help drive our win rate, growth and revenue targets. 

• Change Champion - ability to successfully drive and embed change, transformation and diversity of thought

• Managerial Courage – ability to lead difficult discussions and present points of view that may not be of popular opinion but need to be discussed.

• Customer Service - dedicated to exceeding client’s expectations, ensuring excellent in delivery are achieved through the right solution. 

• Influential – ability to be persuasive yet instill confidence among stakeholders, gravitas to drive change and obtain results. 

• Connector – ability to bring together various constituents from across all areas of our organization to help drive innovative and engaging client solutions.

• Thrives in Ambiguity – ability to navigate complex, multi-faceted organizations with multiple stakeholders 

Requirements

• Proven experience as sales executive or role requiring outstanding business development with senior leadership skills 

• Extensive knowledge of the CRE outsourcing life cycle and the important role that each of JLL’s products and services plays in the development of creative, holistic client solutions

• Able to work across a wide range of diverse internal and external teams and stakeholders to identify strategic priorities, identify partnership opportunities and overcome obstacles.

• Experience successfully leading multi-faceted, high performing teams in a matrixed environment.

• Successful track record of achieving credibility at the senior executive and C-Suite level of an organization.

• Exceptional written and verbal communication skills.

• High integrity with the ability to drive change while fostering a collaborative culture.

• Ability and willingness to travel up to 30-40% of the time.

• Proficient with Microsoft Office applications

Estimated compensation for this position is:

300,000.00 – 350,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Hybrid –Atlanta, GA, Charlotte, NC, Chicago, IL, Dallas, TX, New York, NY, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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