COMPLETE Senior Director, Business Operations - Chicago, IL

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Reporting directly to the Managing Director, the Head of Business Operations will ensure an intense focus on globally consistent operations, growth of the business, governance, service delivery and support functions.  The role will drive operational excellence and consistency globally by leveraging the JLL platform, technology, and on-business unit resources.

The Senior Director will:

• Work closely with the Managing Director to lead the Data Center Vertical having direct oversight of all support functions including marketing, communications, sustainability, governance processes, operational excellence, and support functions.
• Lead the execution of business strategies developed by Global Data Center Board.  The role will focus on the operational details necessary for success today while building towards future goals. 
• Ensure the right initiatives are undertaken and the benefits are being fully realized throughout the business unit;
• Ensure continuous improvement programs are identified, implemented and tracked/reported;
• Champion change and provide the processes, structures, and tools to enable transformation and growth;
• Manage the governance structure. The role ensures accountability and adherence to organizational governance.
• Support large-scale projects that incorporate proactive and innovative solutions to address business challenges and achieve organizational goals and objectives. Integrate how the big picture of the initiatives come together from definition through implementation;
• Support development of clear case for change, desired outcomes, accurate scope, clear roles and decision-making;
• Give advice and counsel leaders without owning the projects him/herself in order to ensure the steps, tracking and expectations are consistent;
• Support initiative teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes. Surface capacity, pacing, resourcing issues and any other red flag issues needing leadership attention. Ensure effective stakeholder engagement and communications. Ensure timelines are adhered to for initiatives by keeping leadership team aware of any red flags concerning the timing or integration process;
• Ensure organizational alignment in the design and execution of initiative efforts;
• Influence and manage at all levels, from the “leadership team to the boots on the ground” and all layers in between;
• Direct, teach and coach business line leaders across the globe to deliver consistent services based on identified strategies, and develop the necessary business relationships across business lines and regions; and
• Understand, develop and apply global strategies to optimize processes and drive consistency across the business unit globally.

Required Critical Behaviors:

• Delivers excellent results aligned with strategic objectives that are measurable and sustainable.
• Good leadership attitude – positive and motivational during periods of uncertainty.
• Strong communication and interpersonal skills – authentic, honest.
• Good judgment; strong sense of discretion and confidentiality – builds and maintains trust.
• Creative approach to problem solving – collaboratively works through challenges.
• Ability to work across a variety of cultures – adaptable, respectful of differences.

Location:

Hybrid –Chicago, IL, Dallas, TX, Phoenix, AZ, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.