COMPLETE Front Office Executive - New Delhi, DL

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Front Office Executive

Work Dynamics

What this job involves?

Competencies:

▪ Excellent communication skills.

▪ Strong customer service drive.

▪ Pro - active problem-solving skills.

▪ Exceeding customer satisfaction

▪ Excellent time management/ Able to work flexible hours

▪ Quick learner and ability to motivate self & others

▪ Proven working experience as a lobby manager/ FM industry.

▪ Confidently able to present to clients.

▪ Hands-on experience in using visitor management software and MS office.

▪ Strong team player within a customer service team environment.

▪ Providing flawless, upscale, professional service

▪ Adaptable, composed, flexible with strong Mental Resilience

Sound like you? To apply you need to be:

Responsibilities:

▪ Key Operations delivery

▪ Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.

 ▪ Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guest’s/client. Provide safety briefing and assist in VIP’s  arrival/departure in absence of guest relation officers.

▪ Assisting with special needs for visitors with disabilities.

▪ Having prior information of arriving clients/visitors and ensure all necessary arrangements are done as per requirement, follow up in case guests are not picked up from hotel.

▪ Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.

▪ Ensure welcome PPT is updated & displayed for the client visits and all the equipment’s are in working condition

▪ Ensure all relevant communication is updated and displayed at all times, at the Front office, as per the guidelines given by SDL.

▪ Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.

▪ Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate to next level as necessary for rectification.

▪ Operates the front office computer system to assist front office attendants

▪ Aid in general administrative activities and to Helpdesk as required.

▪ Handling of all incoming and outgoing calls in professional & polite manner. Co-ordinates with all departments to address the all the concerns/event management/flower arrangements to maintain Front Office functions properly.

▪ Ensure Accenture specific processes/manual is followed.

▪ Ensure compliance of regulations/requirements of JLL management.

▪ Participate in Emergency Evacuation procedures including crisis management and business continuity.

▪ Develop the necessary policies and procedures required for all functions within the scope of Front Office.

▪ Responsible for ensuring availability of safety and Accenture directory signage.

▪ Preparation of all required reports/participation in internal/external audits.

▪ Ensure training of front office /GRE staff as per relevant training calendars

▪ To discuss all matters that needed to follow up with the next shift front office executive approving and managing the roster

▪ Govern overall performance of Front office executive & Guest relation executive as per defined roles & responsibilities.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!
 

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.