COMPLETE Senior Relocation Project Manager - Santa Clara, CA

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Senior Relocation Project Manager

Role Responsibilities:

Project Administration and Reporting

• Review, revise, reconcile and verify invoices within the timeframe specified by accounting
• Review and approve line item timesheet entries of all team members for proper charging to projects
• Follow-up with client on delinquent payment of invoices with a goal of zero 60+ day accounts receivables
• Prepare/update project status reports, process purchase orders and invoices, update tracking reports and maintain files for due diligence and financials.
• Assure completeness of all JLL internal and client project administrative close-out activities

Move/Project Management

• Manage all relocation activities on account or for specific projects; incorporating and creating  “best practices” as possible
• Ensure all relocation activities are performed in a manner consistent with documented processes and in accordance with the client’s and JLL's policies and procedures
• Ensure operations manual is in place and updated (on account)
• Provide a single point of contact for all relocation project activities for client, regularly update client with updates to scope, schedule, and budget as necessary
• Facilitate and document project meetings with internal staff and key stakeholders to ensure responsibilities are communicated and understood by all concerned.  
• Participate in planning meetings hosted by the client, Occupancy Planning and  other key stakeholders
• Develop and implement relocation project plan and budget through collaboration with the facility manager, project manager and construction manager; as required Procure and manage move labor, including vendor/contractor RFP, bidding process, evaluate proposals and recommend selection of vendor/contractor
• Manage supporting suppliers (technology, telephony, furniture, etc.)
• Perform data input into the CAFM system to maintain occupancy information
• Develop and deliver required project specific reporting, and BI surveys
• Coordinate schedule, budget and scope as necessary with various service providers (IT, VTS, Construction and Associate Relocations and Furniture Installation contractor, etc.)
• Determine the pricing for any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
• Provide move signage, general move directions, and be present on campus or at the move site, available to answer questions, organize move orientations, and resolve post-move issues
• Any and all other duties and tasks assigned.
• Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice

Client Communication and Management

• Responsible for developing and implementing the detailed communication plan with client
• Exhibit strong verbal communication skills at all levels of the client organization and across the extended project team
• Meet or exceed client expectations by focusing on client goals and objectives and by holding the project team accountable while staying within scope, schedule, and budget
• Identify and resolve critical client issues, or inform Team Lead/RMD when intervention is needed
• Understand and adopt behaviors of the client culture; supervise JLL project team in following the same behavior
• Keep client informed of project activities and seek client's cooperation and approval for implementation of any changes to the project plan

People Management, Leadership, Talent Management and Teamwork

• Provide career guidance and development for employees, including mentor recommendations, career pathing
• Contribute to the "skill" development of other team members; motivate the team by demonstrating how their contributions effect project outcome
• Recommend to Team lead regarding additional training and development of personnel
• Conduct screening calls, interviews and hiring practices
• Participate in new employee orientation and training, including setting up hiring "buddy" and setting up shadowing opportunities

Business Development

• Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships and maintaining existing client relationships.  
• Functions as a subject matter expert for a specific product or service.  
• Able to communicate all available products and service offerings of JLL.
•  Contributes to the development of new product and service delivery ideas for the business unit.
• Understand RFP/RFQ documents, contract and proposal terminology
• Estimate proposal pricing as it relates to man hour assignments per specific project sub-task or price whole project depending on size
• Participate in presentation interviews, convey key points and answer potential client questions with a firm understanding of the project and the potential client

Skills, Knowledge and Abilities

• Proficient in a CAD/CAFM technology with a move management module  and/or facilities management system
• Strong Microsoft Excel skills
• Strong Microsoft Projects skills
• Ability to utilize the Microsoft Office suite of technologies
• Has successfully managed relocations of over 1000 employees
• Background in project management, construction management, architecture or project strategy planning is desirable
• Organizational skills with the ability to identify and manage priorities
• Excellent written and verbal communication skills
• Detail oriented
• Flexibility with work hours and travel as needed
• Ability to multi-task and work both in a team and independently
• Strong working knowledge of architectural drawings and furniture and space planning concepts
• Highly organized with strong analytical skills
• Strong interpersonal skills with an ability to interact with executive level external and internal clients
• Highly organized with strong analytical skills
• Ability to manage all aspects of move management projects effectively and efficiently including, but not limited to Budgeting, Scheduling and Change orders
• Previous experience effectively supervising, training, mentoring and evaluating several Relocation Managers at various levels within the organization/team
• Capacity to deal with ambiguity and address complex problems

Recommended Experience

• 4 - 6 years of facility, project or construction related experience in a Corporate Real Estate Environment
• Background in project management, construction management, architecture or project strategy planning is desirable
• Minimum 2 years as Relocation Project Manager or related experience

Estimated compensation for this position is:

130,000.00 – 160,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Santa Clara, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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