COMPLETE Manager, Facilities - Stamford, CT

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Area of Responsibilities:

Essential Functions

• Establish and execute strategic direction for operations and maintenance team in alignment with client goals. 
• Oversee the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's sites. Monitor and review preventive maintenance programs.
• Support the Regional Manager in the implementation of short and long-term projects for the client.
• Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
• Oversee multiple facilities across the region in different functionalities.  Portfolio covers the following states: CT, MA & RI
• Inspect buildings routinely to guarantee that building services are at the highest level of quality standards.  Portfolio covers the following states: CT, MA & RI
• Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures.
• Team with Regional Manager to bid and contract for scheduled and operational maintenance and project services.
• Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
• Oversee the development and management of the capital and expense budgets by interfacing closely with the client representative.
• Assist with the development and implement the annual management plan for the buildings within the area.
• Any and all other duties and tasks as assigned.

Client Relationship Management

• Develop and maintain positive relationship with Client Branch Managers and Operations teams. 
• Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance. 
• Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
• Conduct Client facilities tours/ site visits as requested.

Supervisory

• Manage third-party contractors / vendors engaged in operating and maintaining properties.
• Supervise vendor performance during normal and off hours including weekends when necessary
• Assist in the procurement of vendors and services as required, assure PO’s are issued in an accurate and timely manner.
• Validate Invoicing against issued PO’s
• Matrix management of both technical and administrative staff
• Oversee multiple facilities within different functions

Qualifications

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis.
• Minimum of 5 years of facilities or property management experience required either in the corporate environment, third party service provider or as a consultant, retail experience is a plus.
• Strong financial management and budgeting skills.
• Proven supervisory and organizational ability.
• Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful.
• Excellent interpersonal and communication skills.
• Proficient in MS Office, Outlook, MS SharePoint, PRISM, and Computerized Maintenance Management System (CMMS).
• Experience in matrix management organization desirable.
• Travel to branch locations, required.

Estimated compensation for this position is:

85,000.00 – 95,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Hybrid –Stamford, CT

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities.  Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.