COMPLETE Program Manager - Westport, CT

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Principal Responsibilities:

• Ensure client satisfaction with OP, RPM, IPM, sustainability, sourcing, and lease administration by providing a seamless interface into client real estate organization; demonstrate leadership, responsiveness and creativity in delivering services.
• Support a results-oriented environment to realize standardized and consistent service delivery, enhanced communication, accountability and prioritization alignment, clear roles and responsibilities, alignment across business units, risk mitigation and relationship management.     
• Develop, build, and implement standardized processes, playbooks, tools, and resources                
• Develop methodologies, tools, and processes to manage the client partnership                                  
• Develop and oversee management routines to manage account performance and performance metrics                                 
• Develop communication strategies, protocols and training that educate and support the team, includes D&I program and utilization of Client Portal/SharePoint/Teams                                          
• Foster an environment of improvement by staying connected with JLL community peers on other accounts and bringing best practices to the table.                               
• Take ownership program specific goals. Develop objectives/desired results and work with the team and other managers to achieve completion.                                            
• Comply with all JLL policies and procedures, including but not limited to ethics and business practice.                                      

• Develop and maintain a high performance team utilizing HR top grading and other tools for hiring, talent and succession planning, and development planning.

• Proactively manage programs in accordance with account and client standard processes, procedures, and KPIs to ensure superior customer satisfaction and performance levels.
• Assist in the development and implementation of the annual management plan; and achieve key objectives and performance indicators as identified by the Account Manager.
• Develop and implement innovative programs, processes and projects that aim to reduce short and long term operating costs and increase productivity or longevity
• Coordinates with building operations, PDS and other account service lines as necessary.
• Participate in process meetings.
• Aggressively manage team to meet time-lines required for critical path deliverable dates
• Participate in Strategic and Capital Planning.

Required Knowledge, Skills and Abilities:

• Experience in driving change management plans aimed at setting up new services or profoundly transforming existing ones.
• Strong interpersonal skills and problem solving ability
• Strong organizational skills and capacity to prioritize and escalate in a complex, fast paced environment.
• Hands on approach, show attention to detail and ownership.
• Proven track record of interaction with multiple stakeholders at all levels of the organization and establishing effective relationships.
• Excellent verbal/written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices
• Advanced computer skills with emphasis on Excel and possess the ability to analyze data

• Strong organizational, management, and supervisory skills
• Experience in matrix management organization desirable
• Knowledge of real estate, furniture, move management, sustainability helpful
• Ability to work on multiple projects at the same time.
• Demonstrated ability to develop successful relationships with and influence customers, both internal and external.

Essential Skills and Experience:

• 5+ years of real estate or program management experience in Retail Banking or related industry
• Bachelor’s degree or advance degree preferred in related field or equivalent
• Strong oral, written, and presentation communication skills
• Strong planning, scheduling and organization skills
• Advanced proficiency in capital accounting and project scheduling
• Basic knowledge of buildings and associated systems.
• Advance computer skills (Word, Excel, PowerPoint).
• Strategic Planning, Metrics and Regulatory compliance.        
• Power BI recommended                  

                                               

                                               

Estimated compensation for this position is:

130,000.00 – 160,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Hybrid –New York, NY, Westport, CT

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.