COMPLETE Regional Operations Manager (Data Centers) - Wilmington, DE

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Support the account in exceeding annual Key Performance Measurement (KPI) targets by organizing objectives, measuring and reporting progress in a timely manner.

All client engineering services management activities, which include maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.

Ensure fixed, variable, and incentive compensation under the contract are achieved relative to  Corporate Real Estate Performance Plan and other objectives; annual KPI and incentive compensation determination and contract amendments

Successful financial performance of the account; operational and financial goals, capital and operating budgets

All applicable HR operations, staffing and employee development.

Review regional metrics and compare against account wide metrics through the use of analytics or other tools provided by JPMC and Jones Lang Lasalle to ensure that the portfolio is being managed within goal parameters.

Measure, monitor and report to Leaders cost savings and value add contributions of the team.

Provides input and support to strategic planning initiatives and projects, and work with Critical Environments Director to identify portfolio and operational improvement opportunities.

Provide input and justification to annual operating plan for assigned region.

Participate in regional planning team to develop portfolio strategies.

Oversees the timely and accurate implementation of strategic plans.

Represent Corporate Real Estate at the regional level, developing and fostering regional client relationships as appropriate

Assists clients to understand corporate initiatives and communicate in collaboration with the  director approved service levels within portfolio.

Interfaces, collaborates and develops strong relationships with all stakeholders.

Accountable for the accuracy and timely updates to all JPMC and Jones Lang Lasalle systems support tools.

Support process owners and platform leaders with the implementation of training, educations and expectations to ensure teams adhere to all processes and procedures.

Provides regional input to annual financial plans and manages capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures throughout the year.

Reduce expenses by managing down associated operating costs with set PM Frequencies / standards while sustaining uptime integrity and minimize agreeable risk.

Provide input and justification to multi-year capital infrastructure plan for assigned geography.

Provide oversite and direction of development and approval of critical infrastructure project, planning guidelines,  commissioning, and close-out. Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents. Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information.

Review and maintain the completeness of all Business Disaster Resumption Plans (BDRPs) and ensure the teams are in place to support the program inclusive of call trees and contact information.  Periodic testing to be completed.

Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.

Provide situation status updates, as required, to the Critical Environments Director, key customer stakeholders and suppliers to ensure effective application of resources to minimize equipment failures and maximize equipment reliability and up-time.

Ensure all properties are operated, maintained and tested in accordance with local, state and national requirements overlayed by those required and expected of JPMC Corporation Account, ie, critical processes and reporting requirements.

Establish annual audit schedules for both customer and Jones Lang LaSalle Operations audits, ensuring that all audits are 100% completed each year and that record are posted on Engineering SharePoint website.

Collaborate with account team members and supplier key Points of Contact to meet annual KPIs objectives and agreed service levels.  Oversee that suppliers meet or exceed KPI for client incident impacts.  Always focusing on maintaining a goal of 100% Critical Facility Uptime.

Assist Senior Property Managers in the development of succession planning program, including, but not limited to, on / off on boarding program administered that supports account rotation, employee exiting, and new employees.

Available 24/7/365 in support of the customer’s critical environment.

Actively participate in Jones Lang LaSalle CEM program.  Contribute to corporate CEM  goals as appropriate and transition CEM best practices to JPMC as applicable.

Performs additional job duties as requested.

MINIMUM REQUIREMENTS:

10+ years operational data center experience with responsibility for leading teams in a service environment.

Demonstrated leadership skills in managing people and customers.

Strong oral and written communication, negotiation and analytical skills.

Strong strategic thinker and planner. Ability to develop and create alternative ways to proceed way forward.

Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions.

Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity.

Strong judgment, problem-solving and crisis management skills.

Excellent interpersonal and relationship building skills.

Advanced skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.

Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software.

Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations.

Electrical or Mechanical Engineering degree or equivalent combination of technical experience and training is required.

Proven record of providing excellent internal and external customer service with National or Regional experience

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.