COMPLETE Assistant General Manager, Property & Asset Management - Denver, CO

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Assistant General Manager

Job Summary: The Assistant General Manager (AGM) functions in conjunction with and in the short-term absence of the General Manager (GM) as the professional-in-charge of the specific asset(s) under management.  The AGM is responsible for all aspects of client and tenant satisfaction.  Of specific importance is working with the PM or GM in achieving stated financial results (NOI and cashflow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).

The AGM is responsible for working directly with the General Manager and client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets.  Once developed, the AGM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team.

The AGM may have responsibility  for the management, supervision, and professional development of other  property team members such as Property Associate and/or Tenant Services Coordinator and ensuring 100% compliance with Jones Lang LaSalle’s employee performance prgram. Additionally, the AGM is responsible for representing JLL in the local and regional business and real estate community to promote JLL’s reputation and capabilities to prospective tenants and clients.

Administrative –

• Supports Brokerage Team in review of lease proposals and lease language andis responsible for lease administration process. 
• Maintains intimate knowledge of lease agreements and ensures compliance from accounting and an Operations perspective
• Reviews and approves purchases of supplies and equipment in accordance with client budgets and established parameters.
• Prepares annual submissions, for review by the General Manager, for the JLL Property Awards Program and industry awards (e.g., BOMA TOBY award.)
• Responsible for compliance with development, revision and implementation of property manuals and on-line systems. 

Financial –

• Assists with the preparation and review the annual jurisdictional forms and filings as required.  (i.e. Income & Expense, Real Estate Tax payments, Property Tax fillings, , etc

• Works with Client Accounting Services (CAS) to manage the accounting process and participates with the on-site bookkeeping functions and collection process.  Oversees the development and revision of written accounting procedures for the office.   
• Prepares and reviews financial documents pertaining to all building operations.  These may include, but are not limited to: tenant billing reports, occupancy rates, dates of lease expirations, financial reporting for client and ensures compliance with financial documents.   Report to General Manager any variances, concerns and projections needed to sustain building operations.
• Assists with the preparation of the annual budget documentation (i.e., explanatory notes.)  Plans and administers budget for the office building(s). 

Operations –

• Creates and implements the asset management plan. 
• Inspects property and equipment to determine extent of service and/or equipment required.  Recommends, justifies, develops, and coordinates projects that enhance the value of the office buildings.
• Works with Building Engineer/Chief Engineer to assign employees to duties pursuant to client and JLL guidelines. 
• Arranges for alterations to, or maintenance, upkeep, or reconditioning of property as specified in the operating budget, management plan and/or management services agreement. 
• Competitively bids and prepares all service contracts to assure high quality and cost-effective services.  Assembles and analyzes contract bids, and submits bids, recommendations, and standard form contract agreement to authorized signor for execution.
• Work with Operating Engineer/Chief Engineer to ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that 4-Sight (JLL’s web-based tool for emergency preparedness)  is kept updated on a regular basis.
• Assists Chief Engineer in meeting the assigned criteria within JLL’s Compliance Excellence Program and Engineering Audit.  Assures compliance with JLL policies, procedures and standard practices.

Tenant / Client Service –

• Maintains role as primary/secondary contact for tenants relative to tenant service requests.  Proactively meets with tenant representatives on scheduled basis.  Communicates regularly with the Property team, providing necessary support and information to this primary tenant contact.
• Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review.
• Inspects all properties on a regular basis to ensure building operations are performing according to Jones Lang LaSalle standards and procedures.
• Oversees communication and managemes the tenant move-in/move-out process to minimize disruption to established tenants.

Management –

• Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.  Submits hiring recommendations to General Manager for approval. 
• Manages the development of the Quality Tenant Service ("QTS") program. 
• May have responsibility for directly supervising employees reporting to the assigned buildings.  Carries out supervisory responsibilities in accordance with the policies enumerated within the JLL Personnel Handbook and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  Knows, understands, and sets an example relative to the policies within the JLL Personnel Handbook.

Misc. – Any and all other duties and tasks assigned.

Knowledge, Skills & Abilities -

Education/training

• Associate or bachelor’s degree required
• Finance or Accounting degree preferred
• Advanced degree a plus

Years of relevant experience

• Minimum of three (3) years of commercial real estate or property management experience

Skills and Knowledge

• Communication Skills – Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations.  
• Ability to produce well-written reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from senior level management, clients, tenants, vendors, peers and the general public.
• Mathematical Skills – Ability to calculate figures and amounts such as discounts, interest, commissions, proration’s, percentages, basic calculation of measurement of rent, parking fees, and late fees. 
• Ability to define and resolve complex issues and resolve with practical concrete business minded solutions

Other abilities

• Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client. 
• Capable of managing construction projects such as tenant improvements, restroom renovations and major repair and maintenance projects, etc. 

Certifications/licenses

• Real estate license required within six (6) months of hire date
• LEED AP or GA accreditation preferred

Physical work requirements and work conditions

• Is regularly required to sit for long periods of time.
• The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.
• Reading Video Display Terminals, order forms and other written documents.
• Lifting a minimum of thirty-five (35) pounds.
• Using and accessing stairwells during emergencies.
• Using keyboards for typing and computer input.
• Hearing, speaking and answering the office telephone system.

Estimated compensation for this position is:

73,000.00 – 83,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Denver, CO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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