COMPLETE Community Manager - Denver, CO

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

The Coworking Community Manager’s main duty is to provide exemplary customer service to members and building management by creating a cohesive and prosperous coworking environment. The flexible workspace is located in the heart of Downtown Brooklyn with office suites, private offices, and meeting rooms.  The collaborative space offers individual office desks along with suites for teams of up to 56 people.  The Coworking Community Manager will guide members and users seamlessly through the coworking experience from initial interest through the day-to-day usage of the coworking facility. This person is also responsible for contract management and billing of services to clients, planning and execution of Center programming, social media management, and maintenance of facility equipment and technology.

JOB DUTIES

Business Development, Sales and Account Management

• Assists the Center Manager with conducting tours and qualifying incoming leads
• Manages client onboarding and welcome experience from office setup to meeting needs of full move in process
• Support new member orientation to the workplace
• Collect and process payments
• Maintain member portal, keeping information current
• Help with member retention and ensure positive client experiences

Center Management

• Utilize a variety of coworking software applications to manage the space and membership data
• Submit maintenance tickets for repairs to the facility and key equipment
• Manage client issues, technology troubleshooting as needed and escalate to Center Manager if needed
• Attend to kitchen throughout the day, light clean up, coffee machine maintenance, unload dishwasher, etc.
• Ensure cleaning is conducted to entire coworking center
• Be aware of local laws and regulations as they pertain to member safety and emergency preparedness

Customer Service

• Deliver a range of services and customer initiatives to ensure exceptionally high levels of customer satisfaction are consistently delivered with a focus on continual improvement
• Develop strong rapport with customers by developing good business relationships, reacting to feedback and resolving customer challenges
• Act as a host of the workplace while facilitating the interaction of the community
• Be well known, easily recognized and well appreciated by the employees
• Knows employees on a first name basis and seek out information about the business and personal objectives of tenant organizations and their members
• Drives behavioural changes needed to support a coworking space (i.e. hoteling etiquette)
• Review client experience and identify areas for improvement
• Foster a sense of inclusivity where fresh ideas are welcome

Events & Programming

• Build a quarterly calendar of coworking events that engages all stakeholders:
  • Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties)
  • Future members: Lead generation and sales-related events
  • Local community: Identify outside organizers and encourage them to use our event space.
  • Create robust programming and event program within Flex budget

• Oversee events, including catering, event check-in, and clean-up
• Curate a robust offering of meaningful programming for Center members and visitors
• Create marketing collateral for events and programming initiatives
• Plan open-house events that align with Center Manager’s marketing strategy
• Manage communications within the space and through digital vehicles
• Negotiate event and programming vendor contracts
• Maintain vendor relationships, agreements, certificates of insurances, commission reports, and preferred/non-preferred status
• Process all event accounts receivable checks and other financial reporting in a timely manner
• Other reports, duties, meetings TBD

SKILLS AND APTITUDES

• Superior knowledge of coworking space functionality
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Takes initiative and anticipates needs of clients and members
• Must have high proficiency in MS Excel and other spreadsheets, experience with CRMs, i.e. Salesforce, Caterease, etc.
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client request
• Motivated self-starter and creative problem-solver who is able to work with minimal supervision
• Proactive, approachable and solution-focused
• Professional demeaner and appearance
• Contract negotiation experience
• Candidates with outside sales experience is a plus
• Flexible and adaptable
• Punctual and consistent
• Computer literacy, specifically MS Office applications and Internet
• Social Media literacy – specifically managing company accounts - Facebook, Twitter and Instagram
• Commitment to company values

EDUCATION AND EXPERIENCE

• Bachelor’s degree or equivalent work experience
• Hotel/catering/event sales/planning or marketing experience preferably coming from the hospitality industry with 3-7 years of experience
• Demonstrates project management skills
• Highly technically capable
• Able to understand and work with the variety of hardware and software applications that our space depends on
• Experience managing corporate social media campaigns
• Experience with written content generation in a business environment and basic graphic design skills are a plus
• Passion for the local entrepreneurial community
• Interest in working independently as well as with Flex team, Property Management team, and XM corporate staff
• Displays a high-level of ethics, empathy and dependability
• Previous community involvement or networking experience is preferred 

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Estimated compensation for this position is:

75,000.00 – 10,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Denver, CO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.