COMPLETE CAFM Space Data Management Engagement Manager - San Francisco, CA

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

 
To be successful in this remote role, you should be able to translate space data and reporting accurately into the overall planning goals for our client by fostering critical relationships between various individuals and different organizations. 

Responsibilities:

 

Data Management & Compliance:

·         Process updates of space and conference room data, perform data audits, and participate in data governance programs.

·         Validate space data and report out on metrics.

·         Develop and maintain relationships and manage workflows to facilitate data accuracy.

·         Manage recurring processes to collect, validate, maintain, and manage client data and drawings.

·         Ensure compliance with the client's data governance program and standards to define, categorize, and measure client space and occupancy data.

·         Utilize the CAFM/IWMS database system to identify and troubleshoot issues, report issues to the CAFM/IWMS Administrator, and train client end users on its use for move requests and reporting

·         Manage conference room reservations and other tooling supporting desk sharing initiatives.

·         Apply working knowledge of office space categorization principles (BOMA, OSCRE, etc.) and literacy in reading and interpreting floor plans to the client's portfolio data.

 

Database Maintenance:

·         Maintain accurate data in the CAFM/IWMS database application, including validating data readiness for reporting and benchmarking, reviewing data errors within the portfolio, and remediating data integrity issues.

·         Maintain building-specific neighborhood data and reflect portfolio changes by adding or removing buildings, floors, space, and/or organizational data.

·         Perform required data audits according to account procedures, including managing the schedule, tracking results, and reporting.

·         Process timely data corrections according to the client SLAs and coordinate required drawing changes with the Global CAD team.

 

Reporting and Analysis:

·         Proactively perform data scrubs, data quality audits, and metrics to clean and reconcile data integrity problems.

·         Prepare, generate, and publish standard reports on a weekly, monthly, and quarterly basis, including building, room, and employee detail reports at the building, state, country, and/or regional level.

·         Prepare quarterly trend reports on various aspects such as employee count, validations, culinary, transportation, conference rooms, observation studies, and square footage.

·         Complete ad-hoc requests for queries from the CAFM database on space and occupancy data as requested by the client.

 

 

Relationship Management:

·         Build trust with clients and cross-functional partners.

·         Manage relationships through excellent listening, consultative capability, the ability to influence and negotiate with business and technology partners, and taking a broad perspective to make key connections.

·         Participate or lead project meetings aligned to space data management scope

·         Collaboration with internal teams and stakeholders is key to delivering exceptional client experiences. The ability to work well in a team, coordinate efforts across departments, and manage expectations efficiently is crucial.

·         Adapting your approach, strategies, and communication methods based on the client's needs

 

 

Skills:

·         Excellent written and verbal communication skills and the ability to work across cultures and languages when managing an international portfolio

·         Be self-motivated, able to work independently and within a team to build relationships and interact effectively with business partners.

·         You’ll need to be comfortable with frequent or rapid change, flexibility to adapt to shifting priorities and the ability to effectively manage time, organize and prioritize deliverables and workload. The ideal candidate should have excellent time management and multitasking skills to handle multiple responsibilities and deadlines.

·         Demonstrate consistency in values, principles and work ethic, have the understanding of and commitment to client service and a desire to work within a diverse, collaborative, and driven professional environment.

·         The ability to read and interpret floor plans and construction documents as well as proficiency in maintaining data in database driven systems, preferably in CAFM/IWMS database applications preferred (FM:Systems, TRIRIGA, Manhattan Centerstone, Archibus, Serraview, etc.)

 

Qualifications:

·         Bachelor's degree in a relevant field (e.g., architecture, interior design, facilities management, business, real estate, or related discipline)

·         Strong experience in CAFM/IWMS system management and space data management, preferably in a corporate real estate or facilities management environment

·         Excellent analytical and problem-solving skills, with a keen attention to detail

·         Strong interpersonal and communication skills, with the ability to collaborate effectively with various stakeholders

·         Proven ability to manage and deliver accurate data and reporting within set timelines

·         Proficiency in using CAFM/IWMS database systems and related tools

·         Familiarity with office space categorization principles (BOMA, OSCRE, etc.) and ability to interpret floor plans

·         If you are a highly motivated and detail-oriented professional with a passion for space data management, we invite you to apply for this exciting opportunity. Join our team and contribute to delivering global occupancy and real estate decisions and strategies.

 

Estimated compensation for this position is:

57,000.00 – 120,000.00 USD

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

Remote –Atlanta, GA, Chicago, IL, New York, NY, San Francisco, CA, Seattle, WA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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