COMPLETE North Asia Hub Lead - Beijing, CHN

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Meeting the client’s information needs

You will ensure that the account team is fully trained on the technology platforms utilized for this account, be those platforms facilitated by Oracle or by JLL, or a mix of both. The Management Information resulting from the IWMS and CMMS platforms will become the basis for the strategic decisions relating to Space, Asset and Occupancy Planning that will be used to benefit our client in its Real Estate modelling.

You will provide data and statistics to the Regional Account Director for the purpose of Monthly Management Reports to the Account Governance Team, Quarterly Business Reviews and Finance Reviews. You will maintain data and statistics that will at any time, in real time, support the information requirements of the local client.

Transition and resource allocation

Account Transition completion date is scheduled for mid-October 2023. At the point of Transition completion and sign-off, all resource positions should be filled across your Hub. Working with the JLL Talent Acquisition team, you will identify gaps as soon as possible during the Transition period and support the TA team in sourcing from external sources or from within the JLL workforce.

Rightsizing Regional and Local resources

You will undertake Lean Engineering initiatives to optimize resource deployments. Such initiatives will be designed and overseen by you and the Performance Manager with support from the RAD and the Regional Platform of SMEs. You will establish new benchmarks for the account that significantly contribute to our ability to meet the savings glidepath whilst ensuring KPIs and business continuity.

Management of Accredited Vendors

You will be working with vendors across your portfolio that may or may not have transitioned across from their direct engagement with Oracle. It is critical that within the first three months of service, from go-live in October, that the service quality is established, the asset registry is updated and the background checks are completed without issue or delay.

Setting standards for Workplace Experience

Working alongside the Regional Platform’s Workplace Experts, anticipating the client needs before they themselves realise them, develop initiatives that promote workplace experiences that engage the workforce, promote staff retention and support any intent of Oracle to encourage increases in RTO.

Achieving KPIs and reducing Fee risk

The Master Services Agreement will be your daily reference manual. Through Transition we will ensure no slippages against milestones; during contract BAU we will ensure no slippages against KPIs and Critical KPIs. Furthermore, and critical to the sustainability of this account, we will ensure no overspend against the Budget, which is the final piece in the puzzle regarding Fee at Risk.

The account Finance Team will be proactive in providing you with real-time data that will allow you to monitor financial performance against budget for each of your sites. Developing cost saving initiatives, with support from the RAD and the SMEs, will be one of your primary role responsibilities and KPI.

Role Competencies:

Competency 1: Client Relationship Management Skills

Competency 2: Facilities Management Skills – Soft Services and Hard Services

Competency 3: Leadership and Motivation Skills

Competency 4: Analytical and Problem-Solving Skills

Competency 5: Financial and Accounting Skills

• FM Account Management (5 years)
• Multi-Region and/or Multi-X account management (3 years)
• Personnel Management (5 years)
• Degree or similar qualification in Facilities or Business Management, or 10 years of proven experience
• Fluent English for Business, spoken and written
• Mastery of MS Office Suite
• Excellent presentation skills
• Familiarity with IWMS and CMMS platforms
• Available for travel

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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