COMPLETE Staff Residential Property Assistant - Bratislava, SVK

Under direction of the Post Facility / SRP Manager, the SRP Assistant is responsible for assisting/delivering the management of staff residential properties (SRP) in compliance with client guidelines and relevant health and safety legislation. This role will provide advice to management on the leased property portfolio within allocated resources. This role will ensure that the Residential operation complies with relevant building statutory requirements and build good working relationships with various stakeholders and customer of the services.  This role will provide a proactive, customer first service that delivers a positive customer experience. 

Responsibilities

The SRP Assistant will be responsible for:

• Assisting in the management of leased residential properties and building and maintaining internal and external stakeholder relationships
• Providing the single point ownership and assistance for the customers in the properties under your remit
• Provide advice, assistance and recommendations to Account Management team in relation to the local leased residential property market
• Provide assistance to Moving In and Moving Out of customer staff on residential property matters and act as liaison with real estate brokers and landlords
• Prepare lease documentation as required
• Maintain electronic records on residential property matters, including up-to-date lists of service and maintenance suppliers
• Ensure that staff residential properties offer suitable amenities and security for staff and their families that meet established HSE regulations and customer guidelines, standards and rental beacons.
• Support activities to manage the residential estate budget including providing relevant reports for budget forecasting and monitoring
• Ensure relevant contracts are in place for planned maintenance and delivery of services
• Oversee general upkeep and emergency/crisis management plans; communicate with Facilities Management team as necessary identifying any problems or issues
• Deliver high standards of customer service and being responsive to staff needs and requests
• Assist with other duties such as logistical support for official visits including coordination of resources as required

Core Competencies

The SRP Coordinator will demonstrate the following competencies:

• Knowledge of Health and Safety standards, fire and electrical safety
• Knowledge and skills in Microsoft Office software and residential property management software
• Understanding of relevant building statutory requirements
• Strong organisational skills, with good attention to detail and an ability to work independently; including the ability to manage competing priorities, meet deadlines and respond to challenges
• Strong oral and written communication skills and the ability to liaise effectively with contacts from a range of backgrounds
• Strong analytical and decision-making skills
• Organised and able to effectively deal with challenging situations with strong customer centric approach
• Resourceful, professional and friendly
• Ability to effectively present information and respond to questions from senior level management, clients, tenants, suppliers and peers

Experience

• 3 years’ experience in residential property management or related role such as Property Project Management