COMPLETE Regional Operations and Integrated Facilities Management Lead (EMEA) - Budapest, HUN

Regional Operations and Integrated Facilities Management Lead (EMEA)

About The Role

An exciting opportunity has arisen for an experienced and customer focused Regional Operations and Integrated Facilities Management (IFM) Lead to join JLL on our high profile client account. The Regional Operations and IFM Lead is responsible for overseeing and managing the delivery of Integrated Facilities Management services across multiple sites within EMEA. They ensure the effective implementation of facility management strategies, policies, and procedures to meet the operational goals of both the client and the organization. The Regional Operations and IFM Lead plays a crucial role in driving operational excellence, customer satisfaction, and financial performance.

Key Responsibilities

• Account Management: Develop and maintain strong relationships with clients to understand their facility management needs, address concerns, and ensure client satisfaction.

• Team Leadership: Manage a team of facility management professionals, including Facility Managers, Facility Coordinators, and Support Staff. Provide direction, guidance, and support to the team, ensuring they have the necessary resources, training, and tools to effectively fulfil their roles.

• Operations Management: Oversee the delivery of a wide range of facility services, such as maintenance and repairs, vendor management, space planning, security, and health and safety compliance. Monitor service delivery standards, performance metrics, and KPIs to ensure operational excellence and meet client expectations.

• Financial Management: Manage the regional IFM budget, including cost control, forecasting, and financial reporting. Identify opportunities for cost savings, efficiency improvements, and revenue growth. Ensure financial targets are achieved or exceeded.

• Contract Management: Manage vendor contracts and service agreements, ensuring compliance, performance, and adherence to contractual obligations. Evaluate vendor performance regularly and initiate corrective actions when necessary.

• Continuous Improvement: Identify opportunities for process improvement, standardization, and innovation within the IFM program. Implement best practices and drive continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction.

• Health, Safety & Sustainability: Ensure compliance with health, safety, and environmental regulations. Promote sustainable practices and develop initiatives to minimize environmental impact and enhance sustainability.

• Reporting and Communication: Prepare regular reports and provide updates to clients, senior management, and stakeholders. Effectively communicate project status, risks, and opportunities to ensure transparency and alignment with organizational objectives.

Requirements:

• The Regional IFM Lead plays a critical role in driving operational excellence, client satisfaction, and financial success. They must possess a combination of technical expertise, leadership skills, and strategic thinking to effectively manage and optimize facility management operations across the region.

• Strong FM Manufacturing/Logistics Background with a proven ability to understand and interrogate hard service / soft service delivery

• Proven track record of supporting and leading site based teams across multiple service lines

• Ability to work without supervision with the ability to drive positive impacts

• Must be prepared to travel regularly in order to support European wide delivery

• Demonstrate successful contract management and team management

• Proven ability to build and maintain strong vendor relationships

• Experience in financial management and identifying cost savings/avoidance

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Location:

Hybrid –Bratislava, SVK, Budapest, HUN

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.