COMPLETE Repair Manager - Chengdu

Job Description:

Position Summary – 

• Drive the creation of repair shop network using existing USM processes for Satair Chengdu including contract negotiations

• Challenge, analyze and improve the individual repair shop lead-times

• Perform an effective control of repair activities, securing a close understanding of repair shop overall situation and scope. Implement recovery, improvement and development plan in order to secure delivery of the products and services in conformity with contract

• Act as focal point towards the repair shop for operational activities and as lead of the repair shop toward internal functions

• Administer repair orders, warranty claims activities in accordance with Satair’s objectives and strategies ensuring that our products and services are delivered on time, quality and cost for highest customers’ satisfaction

 

Primary responsibility - 

• Initiate set long term development targets together with the GM, and in close coordination with business development team and Repair team

• Engage with leading OEM, MRO shops in selecting them using standards described in process manual

• Manage supply chain & quality aspects of the contract, being responsible for On Time, On Quality and on cost

• Issue repair and warranty orders to approved repair stations

• Follow-up progress on improvement actions and communicate on improvement plans

• Root cause analysis in case of repetitive displeasures

• Review regularly the Repair Stations on site with a team of contributors

• Proactively communicate with the repair shop and ensure that the customer service organization is up to date with any development on the repair shops’ side, its capabilities and its financial and operational

• Ensure transparency and management of the different repair capabilities

• Ensure proper internal co-ordination with in house Quality team

• Participate in the development of the overall repair shop strategy

• Work out of short term recovery plans if case of performance anomaly

• Maintain a close communication and coordination with the operational teams to ensure the contribution of all relevant functions to the delivery of procured services

• Ensure the repair order process for parts runs smoothly 

• Ensure internal/external customers are updated on status of repair orders & warranty claims

 

Secondary responsibility - 

• In agreement with GM, participate in and plan external and internal visits with repair shops

• In cooperation with Process Manager, ensure internal and external repair processes are reviewed and improved where needed

• Identify, initiate or offer suggestions to improve efficiency internally and with repair shops

• Keep GM, relevant Product Manager and Process Specialist informed of changes in repair shop performance

General

• To comply with Company’s management principles and to live the Satair Values

• To comply with current credit policy

• To comply with Company’s quality regulations

• To comply with Company’s ethics and compliance policies

• To optimize Company’s business procedures through Company’s IT systems, including SAP, SVA, Business Objects, Targit etc

• To participate in Company’s project groups

• To point out inappropriate conditions in the organization and propose solutions to same

• To participate in occupational safety and health efforts

• To contribute towards a positive and inspiring working environment

Qualified Experience / Skills / Training:  

• Degree in Economic or Industrial engineering preferable with the specialization in supply chain or procurement

• Relevant work experience and profound knowledge of supplier management & improvement, customer services, supply chain, negotiation skills and a basic technical knowledge

• Strong hands-on skills in the areas of repair management

• Excellent analytical skills and a proactive working attitude

• Credible in front of internal and external business partners

• Strong G-Suite expertise 

• High management skills

• High negotiation and problem solving abilities and comfortable in handling repair vendors

• Strong proficiency in both English and Chinese, both written and spoken 

Personal & interpersonal skills

• Results oriented/driven

• Self starter/proactive

• Listening skills

• Cooperation skills

• Relationship/team building skills

• Ability to deal with several matters simultaneously (overview)

• Decision making skills

• Negotiating skills

• Presentable and capable of representing Company

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Satair (Beijing) Co. Limited

Contract Type:

Permanent

Experience Level:

Professional

Job Family:

Supplier Management

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