COMPLETE Group Manager - ESM Application & Process - Bangalore Area

Job Description:

Airbus started its Digital journey with the objective being to transform the company and to prepare it for the future. This transformation includes new global governance, new ways of working and the implementation of digital business services and platforms. As a part of this transformation journey we have set up a GIC in the silicon valley of India - Bangalore. This state of the art GIC is responsible for driving excellence in IT for Airbus. To manage these complex environments and teams  are managed by the group manager. 

Currently Airbus is looking for Group Manager- - ESM Application & Process to join the Bangalore, India location.

Group Manager- - ESM Application & Process will be part of the Information Management (IM) function and is responsible for the day to day innovation, build & operation of the global ITSM team located in INDIA. He/ She will be the business operations manager IM ITSM group, which involves operational management of budget, Supplier management, risk/issue management and change control support. 

The successful candidate shall establish team goals by evaluating, identifying & understanding the business strategy and technical trends as well. He/she shall accomplish the team results/performance by communicating job expectations, planning, monitoring, coaching and leading the team in the right direction.

Qualification & Experience

 

Graduate/Post Graduate with 12+ years of experience in developing and delivering software applications

Expert level:

Business / affairs Management

Project Management

Leadership skills

Ability to engage and motivate people

Experience in building new teams and defining the road maps

Intermediate level:

Service Delivery Management

ITSM software/tool development experience

Other:

Knowledge of Aerospace domain (desirable but not mandatory)

Knowledge in ITSM tools and related programming languages : like BMC Remedy, Servicemoew, RoD, IBM TSRM, HPSM, Broad Squad etc,. 

Knowledge of programming languages like Angular, Javascript, Jelly etc. is good to have. 

Knowledge on  Agile/ SAFe principle and Service Management best practices

ITIL, PMP certification is highly desirable 

Quality management System awareness is desirable 

Capability to understand and deliver new business and customer requirements in the Digital domain 

Ability to shift between domains and multi-skills experience is highly desirable.

Professional Networking skills 

Basic French knowledge is desirable 

 

Responsibilities

• Hold the full responsibility to lead Global ESM Application & Process team in right direction to achieve the success

• Managing co-ordination of the partners and working groups engaged globally in projects

• Manage global communications and alignment with widely spread global stakeholders

• Take the accountability of developing and maintaining a detailed project plan

• Provide an enterprise perspective when identifying and addressing business needs

• Strong passion for technology, modern platform mind-set and solving customer problems

• Ensure that project deliverables are in line with the project plan

• Manage project scope and change control and escalating issues where necessary

• Manage resource capabilities and assignment (AI internal resources and In situ Supplier)

• Work closely with the global business team to ensure the project meets business needs

• Effectively manages project risk through mitigation planning

• Motivates team to work together in the most efficient manner

• Conduct the performance evaluation of the team

• Overall Cost /budget Estimation and control

• Experience in designing, integrating and managing IT solutions

• Ability to provide solutions, determine overall design direction and provide recommendations for complex issues

• Awareness of the role of Information Management plays in enabling the business objectives to be met

• Develop and implement procedures and procure tools pertinent to the effective and efficient operation.

• Ability to prepare, maintain and analyse service reports to address any possible delays/issues before it occurs.

• Manage and lead the team on day to day operational basis and drive continuous process improvement

• Liaises with, and updates progress to, project board/senior management

• Manage all aspects including project training within the defined budget

• Help team to identify their appropriate career path

• Develop competencies of the Team and prepare for future competencies

• Continuously look new opportunities and new customers within the frame of Global In-house Centre Technology Services Solutions

• Manage and lead the team on day to day operational basis and drive continuous process improvement

• Lead the team using a performance management and development process with the right training program.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action when it’s required.

• Work with Human Resources Team to interview and recruit right team based on the business need

• Coach, mentor, provide oversight and direction to the team accordance with the organisation's policies and procedures

• Develop the team to take the delegation and empower them to take responsibility for their jobs and goals

Success Metrics

Success will be measured in a variety of areas, including but not limited to

• Bring innovative cost effective solutions

• Achieve the customer satisfaction

• Agile mind-set, collaborative way of working.

• Consistently ensure the on-time delivery and quality (first-time-right) of the projects.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Group India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.