COMPLETE Senior Systems Administrator - Bangalore Area

Job Description:

Introduction

The Information Management (IM) function is rapidly evolving to support the growth of Airbus Group India. Agile ways of working, new digital capabilities and an enhanced customer mindset are key facets of this evolution.

Description

We are looking for a highly customer focused, driven and dependable candidate to manage the IS and IT activities across our Bangalore center. The successful candidate will report locally to the Head of Infrastructure and Technology Services. The candidate should have the following attributes:

Qualification

• Graduate with at least 8 to 12 years of strong experience in IT infrastructure and Services

Work Experience

Expert level

• Improving customer experience through enhanced IT services

• Strong knowledge on asset management

• Knowledge on VIP support

• Proactive health checks on Application Performance to mitigate errors and ensure compliance

• Strong track record on improving customer satisfaction.

• Strong working knowledge on Following:

  • Microsoft Active Directory

  • Microsoft Operating System: Windows 10

  • End user device management (Mobile, Table, laptop, desktop)

  • Basic understanding of back office Infrastructure like Server, Network

• Strong knowledge on Infrastructure project management and milestones

• Knowledge on ServiceNow ITSM tool including ITIL process.

• IT infrastructure Technical Operation Management under ITIL framework

• Security compliance and remediation management.

• Worked on publishing Deployment and Support Process documents (KB/SOPs)

• Strong stakeholder management skills.

Intermediate Level

• ITIL. PMP (certifications are desirable)

Main Tasks/Accountabilities

• Keep all devices up to date and in working condition to enhance business continuity.

• Support on Annual Operational Plan (AOP) Management: keeping in mind operation, business needs.

• Manage and support internal and external (vendor) teams for delivering the IT Services

• Ensure the task delegation to internal / external team members and task completion on time.

• Ensure the business continuity and quality of IT Services are performed as per the agreed SLA

• Keep all end user systems under strong controls including up to date asset inventory management.

• Responsible for all technical and compliance documentation.

• Perform root cause analysis, remediation and reporting

• Ensure the business continuity and quality of  IT Services are performed as per the agreed SLA

• Keep all end user system and common infrastructure under strong controls including up to date asset management

• Responsible for all front office asset management

• Responsible for VIP support

• Responsible for aircraft training programs deployment.

• Support Maintain the Security compliance and remediation plan.

• Stakeholder Management: Manage and attend regular meetings/ dialogue with Business teams for IT services improvements.

• Maintain and manage the Training Center expectations and business demands

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Group India Private Limited

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

Information Mgmt and Digital Technology

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.