COMPLETE Head Of Flight Operation - Beijing Area

Job Description:

MISSION/ACCOUNTABILITY
In line with Airbus Code of Conduct and Leadership model, along with Training & Flight Ops Services (TFOS) strategy, the jobholder is in charge of managing a team of Flight Operations Support Directors (FOSDs) and Navblue technical support representing Airbus Training and Flight Ops Services (TFOS) department to the Flight Operations and Navblue products/ services of the operators of the China portfolio.

PRIMARY RESPONSIBILITIES
As manager of the FOSDs team based in Beijing Regional office and supporting the Airbus operators in China region, the jobholder ensures that:
- Regular contact is maintained with Airlines Flight Operations & Trainings departments in order to identify existing or potential airline issues, needs or opportunities.
- Airlines issues are properly channeled and answered in due time.
- Adherence to Airbus standard and utilization of the Airbus & Navblue products and services are well promoted.
- A trustful business relationship is established and maintained with customers.
- All the team contributes to the Safety Management System process by identifying and reporting existing or potential safety issues at the operators.
- Proper communication, coordination, and reporting is in place with the S In Service Core teams, and the respective Airbus Flight Ops Services and Navblue departments.
- Act as local authority CAAC focal point regarding flight operations portfolio.
He/She also:
- Acts as head of Navblue support in China, to ensure Navblue footprint in China well developed and resolve the operational issues
- Acts as ISOEG focal point for the Airlines accounts managed by his/her regional office.

- Participates in the S Operational Weekly meetings as STL representative
- Lead the FOSDs operational biweekly meetings during which he/she makes sure that the regions are aware of the major projects, changes in TFOS central teams and that the major regional concerns are properly escalated.

SECONDARY RESPONSIBILITIES:
As for the FOSDs and Navblue support of his/her team, The jobholder is in charge of a portfolio of operators. For those operators, he/she is expected to :
A/ Technical assistance:

● Ensure that the flight operations and Navblue products and services queries, issues and needs of his/her operators are properly addressed.
● Coordinate and follow-up actions with the operators.
● Provide added value in the communication between the operator and the Airbus Flight Ops Services department and Navblue Support departement, in order to avoid misunderstandings or misinterpretations.

Relationship with customers, promotion of Airbus & Navblue products and services:

● Establish and maintain a close and trustful relationship with the operators, through all available communication means, e.g. regular visits, Gmeets, phone calls, Tech Requests, emails.
● Represent Airbus or Navblue in front of the operators for matters related to flight operations & training standards, products and services.
● Demonstrate the operational benefits of the Airbus & Navblue products and services.

● Promote adherence to Airbus standard and utilization of the Airbus & Navblue products and services.

● Promote and protect the Airbus and Navblue image.

Relationship with Airbus and Navblue, reporting:
● As a member of the Regional Flight Operations Support office, works closely with the Airbus and Navblue regional teams, and is an active member of the In Service Core teams in order to establish the necessary priorities and to ensure best in class support to the operators in the region.
● Provide accessible customer overviews for TFOS topics to TFOS or S management for general knowledge and customer reviews.
● Maintain proper communication with all Airbus & Navblue departments (not limited to S). Make recommendations on the level of support/service required to keep the customers satisfied

● Identify and report operators’ flight operations, training and services issues, needs and opportunities.

● Gather data and intelligence for use in all departments of Airbus & Navblue, in particular for the development of our products and services.
● Report any (potential) safety issue that is identified in the day to day relationship with the operators. Contribute to safety enhancement initiatives as triggered by the Airbus or Navblue Safety Management System.

PERSONAL PROFILE
Technical and soft skills:
● Deep experience in the flight operations domain. Background in airline flight operations would be a plus.

● Experience in management of teams
● Highly concerned by customer service and service minded.
● Able to energize a team, transmit a positive attitude, focus on results and help the team to deliver in a pleasant working environment.
● Excellent personal presentation. Excellent presentation skills, both oral and written.
● Excellent communication, coordination/facilitation and relational skills to deal with various customers and various Airbus departments.
● Autonomous and tenacious. Able to work under pressure and adapt in a very dynamic environment. Capable of managing many tasks in parallel and of continuously redefining priorities.
● Strong influence and negotiation skills, being able to convince or negotiate with customers in complex situations.
● Willing and able to travel regularly.
● English negotiation level is required.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus (China) Enterprise Management and Services Co.Limited

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

Testing

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